Ratings based on 339 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Beautiful hotel. Great service. Next to Medina
Comment from Hotel Management
16 May 2024 by The Royal Victoria Hotel., Hotel Management
Dear Mr Donald,Thank you for your review, We're delighted to hear that you enjoyed our hotel's central location and the vibrant atmosphere of the surrounding area.
by A verified traveler
Posted 13 May 2024
Property is located well, next to the Medina as well as the Bourghiba Ave. Lots of dining options around. The square and gate infront of hotel makes it a good and festive envirnment in the eveneings. Mohammed, Omar and Umaymah was very helpful. Breakfast was decent.
Comment from Hotel Management
14 May 2024 by The Royal Victoria Hotel., Hotel Management
Dear Mr Moqeem,Thank you for your review, We're delighted to hear that you enjoyed our hotel's central location and the vibrant atmosphere of the surrounding area. It's wonderful to know that Mohammed, Omar, and Umaymah provided you with helpful service during your stay. We appreciate your feedback on the breakfast and will take it into consideration to further enhance our offerings. We hope to welcome you back again soon for another enjoyable stay.Best regards,
by A verified traveler
Posted 30 Apr 2024
This hotel looks beautiful and is very central. However the wifi was unreliable and occasionally inaccessible for some of our group.
Comment from Hotel Management
1 May 2024 by royal victoria , Hotel Management
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel beautiful and appreciated its central location. We apologize for any inconvenience you experienced with the wifi during your stay. Please know that we take your comments seriously and will work to improve the reliability and accessibility of our wifi service for all guests in the future. We hope to have the opportunity to welcome you back again in the future.
by A verified traveler
Posted 21 Apr 2024
The location was perfect to the old town. The hotel was historically beautiful. The only negative was the shower leaked. The staff was great! Highly recommend this hotel.
Comment from Hotel Management
21 Apr 2024 by The Royal Victoria Hotel., Hotel Management
Dear Margaret ,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the perfect location of our hotel in the old town as well as its historical charm. Your compliments to our staff truly warm our hearts!We are sorry to hear that you experienced an issue with the shower. Your feedback is invaluable to us, and we will take immediate steps to address this issue to ensure a comfortable stay for our future guests.We hope to have the pleasure of welcoming you back very soon on your next visit to the area. If you need anything during your next stay, please don't hesitate to contact us directly.Warm regards,
by A verified traveler
Posted 18 Apr 2024
Location is excellent.
Breakfast selection is very varied; something for everybody.
Comment from Hotel Management
18 Apr 2024 by The Royal Victoria Hotel., Hotel Management
Hello James Paul,Thank you for the review. We're glad you enjoyed our excellent location and diverse breakfast selection. Please feel free to reach out if you have any further questions or if there's anything else we can assist you with.Best regards,
by A verified traveler
Posted 21 Mar 2024
Great hotel, with authentic traditional Tunisian decor, and amazing staff
Comment from Hotel Management
27 Mar 2024 by The Royal Victoria Hotel., Hotel Management
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.
by A verified traveler from TULSA
Posted 6 Mar 2024
Very nice decoration
Comment from Hotel Management
7 Mar 2024 by The Royal Victoria Hotel., Hotel Management
Thank you, Carol, for your kind words. We're delighted to hear that you appreciated our hotel's decor. We strive to create a welcoming and aesthetically pleasing environment for our guests to enjoy. We hope to have the pleasure of hosting you again in the future!Best regards,
by A verified traveler
Posted 29 Feb 2024
This restaurant boasts a restaurant and room service. They have neither. The do open a side area for a breakfast bar in the morning. However when I arrived in the evening after landing I was hungry and they had zero food options. They kept saying they could help me with that and didn’t. I was supposed to have a king bed. I had two twins each separately bedded pushed together. When I went down to point this out the put me off until the morning. I went outside to find a place to eat. The area of the Medina was dark and desolate with men hanging about outside doors. I had been warned multiple times not to wander in this area alone as a single female, yet this hotel representative told me to walk even farther and I would find some food. This was completely unsafe so I slept hungry. Their advertsement of their facility is an absolute lie and Expedia should investigate it. It is unsafe also because the staircase is dark, very dark so evacuating in case of a fire would be dangerous. It is a horrible, run down, unsafe property, with no restaurant, room service, they never serve alcohol despite claiming they do, and while it is near the Medina, you won’t want to be there at night.
Comment from Hotel Management
29 Feb 2024 by The Royal Victoria Hotel., Hotel Management
Nous sommes désolés d'apprendre votre expérience. Votre sécurité et votre confort sont notre priorité. Nous prendrons en compte vos commentaires pour nous améliorer. Merci de nous en avoir informés
by A verified traveler
Beautiful building
Posted 15 Feb 2024 on HotelsLovely hotel in a beautiful old building. The location between the medina and the modern shopping strip is excellent, and the staff are friendly and helpful.
Comment from Hotel Management
20 Feb 2024 by The Royal Victoria Hotel., Hotel Management
Cher(e) client(e),Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié notre hôtel, notamment son magnifique bâtiment historique. L'emplacement privilégié entre la médina et la zone commerçante moderne est en effet un atout majeur de notre établissement, offrant à nos clients le meilleur des deux mondes.Nous sommes également heureux que vous ayez trouvé notre personnel aimable et serviable. Chez Royal Victoria, nous nous efforçons toujours d'offrir un service attentionné et de répondre aux besoins de nos précieux clients.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Tunis. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit lors de votre prochaine visite.Cordialement,
by A verified traveler from Yokohama
Posted 4 Feb 2024
Comment from Hotel Management
27 Mar 2024 by The Royal Victoria Hotel., Hotel Management
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.
