Ratings based on 107 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2024
This is the worst hotel I have ever been in my life. I booked for 6 nights and couldn’t stay there because of I found hairs all over from bathroom tub to bed. Also smoke everywhere omg the lobby was full of smoke too this was insane. After talking to the frontal desk they agreed to refund my unused 5 nights and Omar promised to process refund with Expedia. Lies lies they refused to give my money back and until now. The hotel claims to be a 5 stars and once you get there you’ll see that their stars was taken away. The booked a suite and was given suite 305 the bedsheet feel itchy because I got there at 7pm couldn’t leave the same day. I ended up finding another hotel and left first thing in the morning. The hotel did not honor their promise to refund the remaining 5 nights. BECAREFUL PURE SCAM.
by A verified traveler
Value for money
Posted 28 Aug 2019 on HotelsThere was no kettle in the room
by A verified traveler
Posted 4 Jul 2019 on Hotels
by A verified traveler
We were stranded in Tunis!! :(
Posted 15 Jun 2019 on HotelsMe and my husband booked two nights with this hotel. Due to our flight being late we could not book into the hotel on time on the first day. We tried to call the hotel but no answer, we also tried to call hotels.com but as a British number kept taking our credit. We got to the hotel after an awful travel experience to find that the bed we should have been sleeping in at that very moment was booked for someone else and there were no more rooms for us. Because we didn’t check in on the first day our entire stay was cancelled by the hotel and we were not allowed a refund either. At that moment we were exhausted and furious because we couldn’t have a refund for a hotel stay that we didn’t even have, we were more concerned that it was 12pm at night and there were no hotels that we could check into. We were stranded in Tunis with no place to stay and both me and my husband were ill too. We ended up staying in a disgusting hostel just so we could be behind a locked door in the middle of the night. The stress that this hotel put us through is unbelievable especially after an awful journey to find that we couldn’t even stay there and the panic of thinking we would have to sleep on the street. This hotel is supposed to be one of the best in Tunis but far from it. They had no compassion and didn’t even have water to give us. We understand of course that there are policies in place for late check in but what could we have done? So disappointed, :( :(.
by A verified traveler
good hotel but there are some issues.
Posted 8 Jun 2019 on Hotelsthe hotel is good, rooms are clean and spacious , service is good.
the downside is that the air condition is not working
the room is hot, i told the reception about this issue but they didn't solve the problem and ignored me.
by A verified traveler
Not for holidays.....
Posted 4 Jun 2019 on HotelsI arrived quite late having been ripped off by taxi driver from airport. Do not pay more than 10 in local currency ! Staff were pleasant and let me buy a bottle of wine for room as bar closed due to Ramadan. For same reason a free meal was unexpectadly delivered to room at about 10pm ! Couldnt get tv to work despite maintenance chap attending. No hot water for shower either.
by A verified traveler
Posted 24 Mar 2019
by A verified traveler
Posted 24 Mar 2019
by A verified traveler
clean and roomy but disco on top is a problem
Posted 5 Mar 2019 on Hotelsit is very nice hotel over all clean, spacious rooms, the area is ok has many cafes and some restaurants, but the major problem is the disco on top of the hotel. you must reject any room in 5th floor otherwise u will dancing the whole night. even when I changed my room to the second floor I still can hear the drums shaking however not as bad. I would advice owners of this hotel to choose between customers of disco or customers of the hotel. breakfast was ok but not 5-star hotel level.
by A verified traveler
Posted 6 Feb 2019
