Ratings based on 985 Verified Reviews

4.1 out of 5
3.8 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from East Greenwich

Posted 24 Oct 2024
Tired resort. Dont think id do this one again. Breakfast was very poor for $18. A few items setup in the bar. No
Comment from Hotel Management
24 Oct 2024 by Guam Reef Hotel, Hotel Management
Thank you for taking the time to give us a feedback. We rely on what you have to say and your opinions matter. We will address everything you raised internally and make sure that an improvement is made.
3 out of 5
by A verified traveler

Posted 19 Oct 2024
ok, didnt like price
Comment from Hotel Management
22 Oct 2024 by Guam Reef Hotel, Hotel Management
We truly apologize that we did not live up to your expectations fully. We will certainly work harder to make sure that our guests are satisfied.
4 out of 5
by A verified traveler

Posted 15 Oct 2024
The staff were very friendly and always willing to help. The view of the sea and easy access to the beach were nice and convenient
Comment from Hotel Management
22 Oct 2024 by Guam Reef Hotel, Hotel Management
Thank you for taking the time to review your stay with us. We are very pleased to know that we have made your stay pleasant. Looking forward to seeing you again soon.
5 out of 5
by A verified traveler

Posted 11 Oct 2024
Staff was friendly, courteous, and accommodating.
Comment from Hotel Management
13 Oct 2024 by Guam Reef Hotel, Hotel Management
Our staff will be glad to know about your feedback. This is highly appreciated. We look forward to serving you again as our guests.
2 out of 5
by A verified traveler

Posted 20 Sep 2024
Mike and the front staff that checked us in were both great, especially Mike. The problem is the air conditioning problem. Our tiles were constantly "sweating" and having condensation. Very big problem. The bathroom needs to be remodeled. Very bad design, very dangerous for senior citizens.
Comment from Hotel Management
24 Sep 2024 by Guam Reef Hotel, Hotel Management
Hafa Adai! Thank you for your feedback. Please be assured that we take your feedback very seriously and we will address this issue internally, as it is our goal here at Guam Reef Hotel for our guests to feel as comfortable and happy as possible.
5 out of 5
by A verified traveler

Posted 17 Sep 2024
Helpful staff. Quick service. Ample toiletries. Good food. Friendly staff. Accommodating staff. Smiles all around. Professional alert.
Comment from Hotel Management
17 Sep 2024 by Guam Reef Hotel, Hotel Management
Our staff will be glad to know about your feedback. This is highly appreciated. We look forward to serving you again as our guests.
5 out of 5
by A verified traveler

Posted 13 Sep 2024
the workers and staff were very friendly. It is not new building though i personally felt very comfortable and nostalgic. I was happy that there was a landry room in the hotel and it's free charge. Also pool was very clean and you can see beautiful ocean from the pool !! it's excellent view !! I loved this hotel i definitely come back . Thank you very much
Comment from Hotel Management
17 Sep 2024 by Guam Reef Hotel, Hotel Management
Warmest greetings from Guam Reef Hotel and thank you so much for sharing this amazing feedback. It is our greatest pleasure to know that you have enjoyed your stay with us. We really hope that we will have the pleasure to welcoming you back again.
5 out of 5
by A verified traveler

Posted 1 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Guam Reef Hotel, Hotel Management
Your satisfaction is what keeps us driven towards providing an excellent service to our guests. We hope to welcome you again here at Guam Reef Hotel.
5 out of 5
by A verified traveler

Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Guam Reef Hotel, Hotel Management
Hafa Adai! We are glad that you enjoyed your stay with us. We hope to see you again here at Guam Reef Hotel.
5 out of 5
by A verified traveler

Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Guam Reef Hotel, Hotel Management
We are overjoyed that you were satisfied with your stay here at Guam Reef Hotel. We hope that this is not the last and you'll visit us again soon.