Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Guam Reef Hotel, Hotel Management
Hafa Adai! It is wonderful to know that you sound like you had an enjoyable stay with us. We hope to welcome you again as our guest here at Guam Reef Hotel.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Guam Reef Hotel, Hotel Management
We are delighted that you enjoyed your stay here at Guam Reef Hotel. It will be our great pleasure to serve you again as our guest.
by A verified traveler
Posted 21 Apr 2024
My first time to stay at the Guam Reef Hotel. Staff were professional and services were great.
Comment from Hotel Management
23 Apr 2024 by Guam Reef Hotel, Hotel Management
Our staff will be glad to know about your feedback. This is highly appreciated. We look forward to serving you again as our guests.
by A verified traveler from Dededo
Posted 7 Apr 2024
The ocean view from our room is breathtaking and infinity pool is great!
Comment from Hotel Management
23 Apr 2024 by Guam Reef Hotel, Hotel Management
Warmest greetings from Guam Reef Hotel and thank you so much for sharing this amazing feedback. It is our greatest pleasure to know that you have enjoyed our view. We really hope that we will have the pleasure to welcoming you back again.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Guam Reef Hotel, Hotel Management
Hafa Adai! We are glad that you enjoyed your stay with us. We hope to see you again here at Guam Reef Hotel.
by A verified traveler
Posted 25 Mar 2024
The hotel has clearly seen better days and is in desperate need of a complete renovation. The staff, however, are very cheerful, helpful and efficient.
Comment from Hotel Management
1 May 2024 by Guam Reef Hotel, Hotel Management
Thank you for your appreciation of our service. Our staff will be delighted to hear about your praises. Comments like these are what keep us motivated. We are aware that there is a lot that has to be improved in the hotel and we will work on it. I hope you give us another chance on your next visit to Guam.
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Guam Reef Hotel, Hotel Management
Guam Reef Hotel would like to thank you for choosing and staying at the hotel. Your positive review is greatly appreciated. Please pay us another visit soon.
by A verified traveler
Posted 14 Feb 2024
On beach, lots of restaurants selections.
Comment from Hotel Management
27 Feb 2024 by Guam Reef Hotel, Hotel Management
Thank you. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated and we hope to be your choice of accommodation again on your next trip to Guam.
by A verified traveler
Always the best
Posted 10 Feb 2024 on HotelsThe bed I slept smelled bad.
It was kind of disappointing.
But other things were great.
I have stayed at your hotel about 6-7times and I really like it and definitely I’m staying again. So don’t worry.
Comment from Hotel Management
27 Feb 2024 by Guam Reef Hotel, Hotel Management
Hafa Adai! Thank you for your feedback. Please be assured that we take your feedback very seriously and we will address this issue internally, as it is our goal here at Guam Reef Hotel for our guests to feel as comfortable and happy as possible.We also would like to extend our appreciation on your continued patronage. We value your support and will make sure that it will not be severed.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Hotel is aged and lacking of good maintenance. Room service staff’s attitude is good!
Comment from Hotel Management
10 Feb 2024 by Guam Reef Hotel, Hotel Management
We appreciate your feedback and are aware that there is a lot more that needs to be improved. We will strive harder for giving a better service. It would be great if we could have the opportunity to accommodate you better in the near future.
