Ratings based on 35 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
3.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice.
After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death.
Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
by A verified traveler from Salem
Posted 23 Jan 2024
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that
it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
by A verified traveler
Posted 16 Dec 2023 on Hotels
To loud on weekends could not sleep
by A verified traveler
Posted 5 Dec 2023
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.
Comment from Hotel Management
5 Dec 2023 by Recepción Hotel Xkeban , Hotel Management
Janae, good morning, thank you very much for having dedicated your time and sharing your experience with us, it is a pleasure for us to have made your stay a unique experience, we will continue working, we hope you visit us again in the future, we wish you a good trip, greetings from Xkeban staffKind regards.
by A verified traveler
Posted 19 Aug 2023
Comment from Hotel Management
11 Sep 2023 by Recepción Hotel Xkeban , Hotel Management
Hola Demarie, muchas gracias por tu calificación, esto nos ayuda a seguir dando un gran servicio. Esperamos te encuentres de lo mejor y que estés ya en casa y esperamos verte de nuevo pronto.
by A verified traveler
Posted 16 Jul 2023
by A verified traveler
Posted 18 Apr 2023 on Hotels
by A verified traveler
Posted 16 Apr 2023 on Hotels
by A verified traveler
Posted 9 Apr 2023 on Hotels
by A verified traveler from Conroe
Posted 17 Feb 2023
What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.
