Ratings based on 94 Verified Reviews

4.2 out of 5
59% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 23 Mar 2024
It was nice having a pool and a refrigerator. The air conditioner didn't cool our room to the degree we set it. A gym on the next street plays loud music in the morning. Although the staff is pleasant and most speak English, sometimes no one is around and the water is often empty. Even so, I still would stay there again as the place is in a good location at the edge of town, the price is good, and the grounds are really beautiful.
Comment from Hotel Management
23 Mar 2024 by Akalan Team, Hotel Management
Hello!Thank you very much for your wonderful comments, we are glad that you enjoyed your stay with us, and your visit to Tulum.Fortunately, being so central we have everything nearby, including a small bar, we regret the detail of the music in the morning and we will contact the place to improve the experience of our guests.We have limited reception hours, you can always message us if you need anything additional and we will help you as soon as we can.We hope to see you here soon on a next visit.Best wishes!
5 out of 5
by A verified traveler

Posted 7 Nov 2023
Very nice property, Very much safe. Few really good eating place in walking distance. only problem we faced was no hot water in our rooms. But they gave us extra room to use washrooms. On the whole, it was a very nice stay.
Comment from Hotel Management
11 Nov 2023 by Akalan, Hotel Management
Hi!Thanks a lot for your nice commentaries about your experience with us, hope that you enjoyed Tulum also we worked about the little water detail and get some new equipment to make better your next experience :)Best Regards
5 out of 5
by A verified traveler

Posted 25 Apr 2023 on Hotels
Comment from Hotel Management
28 Apr 2023 by Akalan, Hotel Management
Hola!Gracias por tu excelente puntuación, nos alegra saber que han disfrutado de su estancia al máximo y esperamos vuelvan pronto para seguir conociendo Tulum.Les deseamos lo mejor!
3 out of 5
by A verified traveler

Posted 14 Mar 2023
Small villa but if is just to spend the night is fine, the hot water is not continuous fluent comes and goes, shower head just pour water everywhere, no toilet paper for the first two days, dark street from the villa to the main road, no coffee on the room or on the front desk.
Comment from Hotel Management
14 Mar 2023 by Akalan, Hotel Management
Hello! Thank you for your preference, and for taking the time to leave us your comments and observations.We will take them into account to improve our services, we regret that there were details during your stay, and we hope to see you soon to improve your experience next time.The courtesy coffee service is open from 9:30 a.m. to 11:00 a.m., since most of the time our guests leave early to enjoy the beaches and cenotes.Best wishes!
5 out of 5
by A verified traveler

Posted 6 Mar 2023
I liked how central it was. Very close to the main strip and lots of shopping and dining options close by. The room had a fridge which worked very well. The pool was nice and the option to refill the free water was a nice touch! Free coffee too.
Comment from Hotel Management
9 Mar 2023 by Akalan, Hotel Management
Hi!Its nice to hear that you enjoyed your experience with us, thanks a lot for share your nice comentaries.we will be waiting for your next visit to Tulum, let us know if you need anything else.Best RegardS!
5 out of 5
by A verified traveler

Posted 13 Oct 2022
Stayed here in early October '22. Very nice quiet property. Pool was excellent. We had the standard triple room above the pool and it was perfect for us. There were some good restaurants within walking distance (La Coqueta for tacos, El Cayuco for seafood, Papaya for good 100 peso pizza) as well as a convenience store a minute away and a large grocery. Great cheap bike rentals a few blocks away (corner of Escorpion Sur and Calle Sol Ote.). Easy access to the bike paths going to the beach or to the temple area. Cheap laundromat with beer and food nearby (Bo). Great birdlife and reptiles in the courtyard, green geckos, large iguana. It's an ideal location in Tulum so long as you don't mind riding bikes to the beach. The rooftop bar (Nana) wasn't loud when we were there and they do have great cocktails (a bit spendy but good). Georgina at the front desk was very nice! We'd stay here again!
Comment from Hotel Management
13 Oct 2022 by Akalan, Hotel Management
Hi!was nice have you here with us, and we will be happy to have you soon again.We are happy because you have been able to enjoy the experience in Tulum, and our "pet visitors" likes you.so, very thanks for your preference and the awesome commentaries.Best regards!
5 out of 5
by A verified traveler

Posted 27 Feb 2022
Amazing pool and garden. Each unit has a private outdoor patio or balcony and we had a full sized refrigerator. No soap or shampoo so bring your own. Surprisingly quiet for a busy area. Would book agaun.
Comment from Hotel Management
27 Feb 2022 by Akalan Team, Hotel Management
Hi! Thanks for your commentaries and for share your experience with us. We will be always for help you, so let us know if you need anything else. Best Regards!
5 out of 5
by A verified traveler

Posted 4 Feb 2022
Okay the place is beautiful there’s no noises so you can chill out the pool is amazing the staff it’s beyond nice the only thing I wish they need it’s a tv, the location was perfect less than 10 minutes to get to the hotel zone and couple blocks from the banks restaurants etc Highly recommend!!
Comment from Hotel Management
4 Feb 2022 by Akalan, Hotel Management
Hi! Thanks for your wonderful commentaries about the place, its nice to know that you enjoyed your visit to Akalan We will take in mind about the Tv service in the rooms, our apartments have it too. Let us know if you need anything else! Best Regards
5 out of 5
by A verified traveler

Posted 28 Jan 2022 on Hotels
That’s a great place to stay with family, friends or alone.
Comment from Hotel Management
28 Jan 2022 by Akalan, Hotel Management
Thanks for your nice commentaries!!! Its nice to know that you enjoyed the place, you are welcome to visit Tulum always! thanks for your preference!! Best Regards
5 out of 5
by A verified traveler

Posted 25 Jan 2022
Very quiet and pleasant place away from the party crowds.
Comment from Hotel Management
25 Jan 2022 by Akalan, Hotel Management
Hi! Thanks for your commentaries! Its nice to know that you enjoyed your stay with us! You are welcome to come again soon to Tulum :) We are at your service, let us know if you need anything else! Best Regards!!
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