Ratings based on 22 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
3.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2023 on Orbitz
We absolutely enjoyed our stay here. It is located in an area that is just starting to expand so it's kind of lonely out there but staff and the place itself was amazing
by A verified traveler
Posted 12 Jan 2023
I liked it because it had spacious living area and it included kitchenware in the kitchen. parking space is somewhat limited and wished the had access to the wifi in the rooftop area
Comment from Hotel Management
16 Jan 2023 by Lau F, Hotel Management
Dear Alexandra, thank you for choosing tuluna tulum hotel for your stay in Tulum!Kind regards.
by A verified traveler
Posted 31 Dec 2022
Comment from Hotel Management
1 Jan 2023 by Lau F, Hotel Management
Dear Fushawnda, thank you so much for choosing tuluna tulum hotel for your stay.
by A verified traveler
Posted 17 Oct 2022
Nos hicieron esperar 40 minutos para check in diciendo que no tiene información de mi reservación.
Comment from Hotel Management
18 Oct 2022 by Lau F, Hotel Management
Entendemos su retroalimentacion respecto al caso Jin, agradecemos su preferencia al escoger Tuluna Tulum Hotel. Seguiremos trabajando en nuestro equipo dia con dia para ofrecer un excelente servicio. Hasta la proxima!
by A verified traveler
Posted 30 Aug 2022
Try not to stay at this hotel. There are a lot more other better options in the area.
Comment from Hotel Management
30 Aug 2022 by Lau F, Hotel Management
Dear Wanxia, we are sorry to read Tuluna Tulum Hotel was not what you expected. We will definitely work on it and hopefully let us have another chance to host you, and show you we have a great team to offer an awesome experience in Tulum! Until next time.
by A verified traveler
Posted 24 Aug 2022
Great service!!!
Comment from Hotel Management
25 Aug 2022 by Lau F, Hotel Management
Thank you for staying in Tuluna Tulum Hotel!
by A verified traveler
Posted 15 Aug 2022
Big, beautiful rooms. Very comfortable beds, showers, linens. Loved the private pool.
Comment from Hotel Management
25 Aug 2022 by Lau F, Hotel Management
Thank you for such an amazing comment!! We were glad to host you Erin. Until next time!
by A verified traveler
Posted 18 Jul 2022
This hotel was absolutely amazing. We reserved a residence with a plunge pool and had a great time. The room service was very fast (about 15 minutes) and we were very satisfied with the two pizzas we ordered. The only thing this place is missing is a gym for those looking to exercise. It is a little far from most restaurants and attractions so I would definitely recommend renting a car. Do not rely too much on Apple Maps because it will try to take you through roads that are still dirt with lots of bumps that can ruin your rental car.
I would rather stay here than stay on the beach which is 3x more expensive for water you can’t even get into because of all the seaweed. We’ll definitely be coming back here if we visit Tulum again.
Comment from Hotel Management
28 Jul 2022 by Rumba Hospitality Guest Experience Team, Hotel Management
Dear Huda, thank you very much for choosing us and, above all, for making such a useful review for other travelers. We are extremely glad that you were so comfortable and that, if you return to Tulum, you will book with us again. It will be a pleasure to have you recommend us to family and friends, as well as on your social networks (@tulunatulum). Best regards from Tulum.
by A verified traveler
Posted 26 Mar 2022 on Hotels
Comment from Hotel Management
30 Mar 2022 by L. Gonzaga Giquel, Hotel Management
Hola Edgar, nos gustaría saber en qué podemos mejorar. Gracias
by A verified traveler
Posted 14 Mar 2022
The worst place to stay in Aldea Zama tulum , I pay for a room , they re have my recervacion even was already pay , the next day the light at the kitchen started licking, was very scared, the only thing they tell me was is I want free breakfast really , please don’t book here terrible service, don’t get fool by pictures, they also own other properties be careful, Rumba hospitality, you guys see don’t book 👀
Comment from Hotel Management
30 Mar 2022 by L. Gonzaga Giquel, Hotel Management
Dear Mireles, we are very sorry to hear about your experience. We normally offer an excellent service but we will check all your words to make it better next time.
