Ratings based on 534 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
we had comfortable stay
by A verified traveler
Posted 16 Feb 2024
Guillermo the manager was so welcoming and helpful. The property was beautifully decorated. Rooms were clean and bed comfortable. The breakfast was amazing and all the staff were extremely kind. Highly recommend this place.
Comment from Hotel Management
16 Feb 2024 by Flor , Hotel Management
Very happy to hear that you enjoyed Rachel! Welcome back soon.. thank you!!
by A verified traveler
Posted 31 Jan 2024
A very brief stay for just one night after arriving into Cancun and gerring the ADO bus down to Tulum.
Easy walk from the bus station a very friendly welcome from Guillermo and the room was clean and comfortable with a nice big bed.
Lush gardens and a cute parrot. Thank you
Comment from Hotel Management
21 Feb 2024 by Flor , Hotel Management
Thank you Edward! I am glad you had a great time!!!!!! This is your home!
by A verified traveler
Posted 7 Jan 2024 on Orbitz
by A verified traveler
Posted 6 Jan 2024
Very convenient place, cleaness is great and the place has a great vibe. Guillermo provided great host service!
by A verified traveler
Will come back and stay again!
Posted 22 Dec 2023 on HotelsClean. Very comfortable bed. Excellent location near main road and ADO bus terminal. Easy to walk neighborhood. I felt very safe. Guillermo was very courteous. Coffe shop employees very friendly and great coffee!
by A verified traveler
Posted 19 Nov 2023
I loved this small lively hotel in Tulum. Located perfectly close for walking to main commercial area but feeling further away than it is from all the tourist noise and busyness aLovely Little tropical courtyard, comfortable and pretty rooms that acknowledge the locale with art and decor. Guillermo the on-site proprietor is very friendly and helpful. Staff and cafe wonderful. Perfect!
Comment from Hotel Management
20 Nov 2023 by Flor , Hotel Management
I am glad you had a great stay and enjoyed the place Theresa! Welcome back, this is your home in Tulum
by A verified traveler
Posted 6 Aug 2023
Booked for a 7 day stay. Room was ok, but area surrounding the hotel was very noisy and not the best. Pictures and reviews I don’t think were a fair representation. We actually checked out the day after arrival and did not get a refund for the remaining stay. We didn’t care and went to another hotel and were much happier.
Comment from Hotel Management
7 Aug 2023 by Flor, Hotel Management
I am sorry the hotel didn’t meet your expectations. We have been in 9/10 satisfaction of our guests for more than 10 years . Most our guest feel at home and really enjoy our hotel. The pictures and reviews are from more than 600 guests .. The area is downtown, close to ADO bus stop and 2 blocks from all the restaurants and boutiques in downtown. We are away from noise, but sometimes there is noise like everywhere.. in one night that you stayed could be a bad chance .. Your rate was not refundable, I am sorry again the hotel didn’t meet your expectations.Value for money we are rated 9.5
by A verified traveler
Posted 9 Jun 2023
I liked that they stored baggage for us. The property was very close to the ADO bus stop so it was convenient to get to/from the hotel. The manager was also very nice. The rooms are a little old but everything worked fine. The shower pressure is a bit weak. The property is off the main drag so it's a little quieter but there will still be some vehicle traffic. I liked the green and plants of the venue, and the cats too.
by A verified traveler
Posted 9 Mar 2023
I love this property, I have stayed here 3 different times. Tons of character, places is clean and super cool. Guillermo is super nice and very helpful. Thanks again, see you next time.
Comment from Hotel Management
9 Mar 2023 by Flor, Hotel Management
I am so happy that you enjoy Maison Tulum, is our goal to make guest happy and feel at home!Come back soon Daniel, this is your home in Tulum !!
