Ratings based on 74 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2020
Comment from Hotel Management
29 Mar 2020 by Management at KENiZA, Hotel Management
Thank You!
Wishing you and yours Health and Safety in the coming months.
by A verified traveler
Posted 15 Mar 2020
Comment from Hotel Management
17 Mar 2020 by Yuseni (Front desk), Hotel Management
Hola, thank you for choosing us to enjoy Tulum and for giving us your review. We will continue to improve to provide better services and we hope to see you again. Our best wishes :)
by A verified traveler from Brooklyn, NY
Posted 4 Mar 2020 on Orbitz
This hotel beat my expectations. Such a cute, simple and clean beachfront property. Staff was extremely accommodating and answered any questions for us. Besides being directly on the beach, it is very close to many good bars and restaurants. I highly recommend this place and will book again if I am back in Tulum.
Comment from Hotel Management
4 Mar 2020 by Yuseni, Hotel Management
Hola Brittany y Conor! Thank you very much for your kind review and for choosing us to be part of your trip, it was a pleasure to have you both here and of course, we will be more than glad to see you again to continue discovering this amazing paradise!
All our best wishes!
KENiZA Beach Hotel
by A verified traveler from Santa Fe, NM
Posted 21 Feb 2020
Property was exactly as advertised. Staff were incredibly friendly and helpful. Hotel is low-key, quiet, and mellow. Great location on the beach with easy access to restaurants, bars, etc... The communal kitchen was a nice amenity. Beach had nice loungers/palapas for guest use.
Comment from Hotel Management
21 Feb 2020 by Yuseni, Hotel Management
Hola Linda and Theodore, thank you very much for choosing us and for giving us your time to leave us your kind comment.
We are very glad you enjoyed your stay with us as much as we enjoyed having you here, we will certainly be very happy to see you again!
All our best wishes!
KENiZA Beach Hotel
by A verified traveler
Posted 12 Feb 2020
This place was perfect! The staff are exceptional and make you feel at home. The property is gorgeous and right on water. The room was cozy and just right. I would 100% come back here! I did not want to leave.
Comment from Hotel Management
21 Feb 2020 by Yuseni, Hotel Management
Thank you very much for choosing us to enjoy Tulum. We are glad that you enjoyed your stay with us and we hope to see you again soon to continue discovering and enjoying this Caribbean paradise!
Our best wishes! :)
KENiZA Beach Hotel
by A verified traveler
Great stay!
Posted 6 Feb 2020 on HotelsWe stayed here recently in mid-January. The hotel staff was amazingly nice, helpful and attentive. Your room is stocked with two free bottles of water every day which is great (they also had a water cooler on site so you could full up your own water bottle, I thought that was really helpful). There’s a little shared kitchenette to make coffee or cook (we used it to have snacks in the morning but there were pots/pans so you could essentially make a whole meal). The rooms were clean, house keeping was great and always replenished any toiletries we needed (shampoo, conditioner and body wash) and there were fresh towels and sheets every day. The air conditioning only works from 8pm until 8am, which is fine for us because we did spend most of the day on the beach or wandering around. The hotel is RIGHT on the beautiful beach, there wasn't any sea weed issues I read about. The beach loungers were SO comfortable, big cushions along with little side tables, we sat there for hours enjoying the ocean. The hotel doesn’t have a bar or restaurant but there is a bar right next door and several other restaurants/bars super close by on the beach. Also wanted to note that there isn’t a safe in the room, which I was surprised at first but didn’t really worry about, we don’t bring any valuables besides our passports. There was always someone on site though, whether it was at the front desk or night security. Enjoyed our stay here would definitely come again!
Comment from Hotel Management
6 Feb 2020 by Yuseni (Reception desk), Hotel Management
Hola Chris! Thank you very much for your kind review and for choosing us to be part of your trip in Tulum, it was a pleasure to have you here and of course, we will be more than glad to see you again!
All our best wishes!
KENiZA Beach Hotel
by A verified traveler from Las Vegas
Posted 31 Dec 2019 on Orbitz
Keniza Beach Hotel was conveniently situated right on Tulum Beach and next to many restaurants, bars, and shopping. Its property included beach loungers, towels, a community kitchen with drinking water provided, and use of the kayak with a reservation. It features beautiful murals by an Oaxacan artist and spaces to sit around/chat/enjoy the scenery. Very Bohemian and laid-back. Overall, I enjoyed my experience and would recommend it to those wanting a place by the beach. In the room I stayed in, wifi worked well, the beds were comfortable, and two fans were provided. AC only works from 8 pm to 8 am. We visited in December so the weather was perfect without AC so AC might be necessary during the hotter or more humid times of the year. Staff were excellent in responding to my concerns and inquiries.
Comment from Hotel Management
1 Jan 2020 by Management, Hotel Management
Thank you for your generous review.
We hope you will venture this way again and choose KENiZA once again. Remember, there is an automatic discount for returning guests!!
Wishing you and yours a very Happy New Year!
by A verified traveler
Posted 29 Nov 2019
Super loud construction noise at 6am in the morning. The room wasn’t clean and we had to switch to another room but then the air condition was broken at night so we have to switch back to our old room. Wasn’t a good experience overall
Comment from Hotel Management
29 Nov 2019 by Management, Hotel Management
Dear Soya Qian,
First of all, the construction next door has NEVER started before 8 am on ANY morning!! Furthermore, the noise from our neighbors is entirely OUT of OUR HANDS ... regretfully!
Secondly, if you look at any of our reviews regarding our Cleanliness, you will find that we have a VERY high ranking.
Thirdly, the ONLY mess in your original room was regretfully left by you and your partner: you used the Beach Towels, you used the hand soap, and you "tried out" the bed ... so the things you may be implying as "unclean" were actually from your initial use of the room!! Furthermore, NO ONE was in your original room after you insisted upon moving to another room - as Housekeeping had already left for the day: that is, until 11:30 pm that night when we moved you back to that room - due to a faulty AC unit.
Contrary to anything you have said, we standby and pride ourselves in our standard of Cleanliness, as well as in our Friendly, Courteous and Accommodating Staff ... regardless of the hour of service.
by A verified traveler
Nice stay at Keniza
Posted 22 Apr 2019 on HotelsLolita and Sam make you feel like FAMILY when you stay at Keniza. Lolita did an incredible job communicating with us ahead of our stay about transportation, check-in, etc. Once we arrived, Sam was always there with a big smile ready to help us, telling us about the hotel, the area, things to do, etc. Location of Keniza is perfect for exploring Tulum, everything is just a quick walk down the beach. And the hotel is a great place to unwind at the end of the day or at the beach (without paying exorbitant fees that other hotels in the area charge).
Comment from Hotel Management
28 Apr 2019 by Lolita, Hotel Management
Thanks for your nice comments mr Eugene! It was really nice meeting you, we are glad that you had a great time with us!
Hope to see you again at KENiZA HOTEL
by A verified traveler from St. Louis
Posted 21 Feb 2019
Perfect location. Wonderful staff! Can’t wait to go back.
Comment from Hotel Management
21 Feb 2019 by Lolita, Hotel Management
We really appreciate your comments, thanks a lot! Hope to see you again at KENiZA! You will always be welcome :)
