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Palette Kaab Downtown Tulum

3.5 star property

Choose dates to view prices

Located close to Tulum National Park and Las Palmas Public Beach, Palette Kaab Downtown Tulum provides concerts and live shows, a garden, and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
The current price is P5,086
P6,869 total
includes taxes & fees
Jul 5 - Jul 6

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Two Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Two Beds

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Family Room, 1 Bedroom

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, 1 Bedroom

  • 26 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located near the beach, Palette Kaab Downtown Tulum is in Tulum City Center, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Mayan Ruins and Las Palmas Public Beach are two other places to visit that come recommended. Snorkeling and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Tulum travel guide
Map
Calle Sol Oriente, Entre Calle Escorpion Sur y Av. Coba Sur, Tulum, QROO, 77500

What's nearby

  • A rocky coastline with turquoise waters and a stone structure on a cliff.
    Jaguar Park
    14 min walk - 1.2 km
  • Dos Aguas Park
    13 min walk - 1.1 km
  • Hunab Lifestyle Center
    14 min walk - 1.2 km
  • Hospital de Tulum
    19 min walk - 1.6 km
  • Cenote Calavera
    3 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO)
    47 min drive

Restaurants

  • El Capitán
    5 min walk
  • Tacos y tortas el tio
    5 min walk
  • La Coqueta
    4 min walk
  • Papaya Pizza & Co
    4 min walk
  • Azul Cafe
    2 min walk

About this property

Palette Kaab Downtown Tulum

  • Hotel near Tulum National Park
  • Located close to Las Palmas Public Beach and Playa Paraiso, Palette Kaab Downtown Tulum provides concerts and live shows, a garden, and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Airport pick-up service (surcharge), concierge services, and local meal delivery service
    • A 24-hour front desk, bicycle parking, and smoke-free premises
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms at Palette Kaab Downtown Tulum boast thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
  • More amenities include:
    • Bathrooms with showers and free toiletries
    • Wardrobes/closets, fans, and daily housekeeping

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P3,823 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Concerts/live shows
  • Games
  • Outdoor pool
  • Winery release events

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Champagne service
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 87 per vehicle (maximum occupancy 8)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Palette Kaab Downtown Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

How much does it cost to stay at Palette Kaab Downtown Tulum?

As of Jul 4, 2026, prices found for a 1-night stay for 2 adults at Palette Kaab Downtown Tulum on Jul 5, 2026 start from P5,086, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palette Kaab Downtown Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Palette Kaab Downtown Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Palette Kaab Downtown Tulum?

Check-out is at noon. Late check-out is available for a fee.

Does Palette Kaab Downtown Tulum provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 87 per vehicle applies.

Where is Palette Kaab Downtown Tulum located?

Located in Tulum City Center, this hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Gran Cenote. Las Palmas Public Beach and Playa Paraiso are also within 6 mi (10 km).

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Reviews

Palette Kaab Downtown Tulum Reviews

8.6

Excellent

9.0

Cleanliness

9.6

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 179 out of 300 reviews
Rating 8 - Good. 70 out of 300 reviews
Rating 6 - Okay. 24 out of 300 reviews
Rating 4 - Poor. 7 out of 300 reviews
Rating 2 - Terrible. 20 out of 300 reviews

Reviews

Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good location
Stayed 1 night in Nov 2024
Verified

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Kimberly at the front desk was great. She had good recommendations and spoke some English, and what we couldn’t communicate with my bad Spanish or her English, she was super patient to use a translator. The pool was a great hang out and refreshing. The location was so perfect fo getting into town and the mini fridge in my room helped us keep fresh water and some minimal food for snacks and healthier options. The room was spacious and the beds were comfortable. I gave cleanliness a 4 because my room garbage wasn’t emptied while I was there and on the smoking balcony the ash tray was never emptied either. The closet was in the bathroom, which I think was a bad location and hard to use. Also, in the bathroom the sink vanity was worn out from the water and humidity. It was hard to take a shower without making a mess of water because of the half glass. I would stay here again for sure.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location to Tulum. A lot of dining, drinking, and shopping nearby. Nice pool as well to take a dip and lounge around with some drinks.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Andrew Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Hotel staff was super helpful in recommending places to go/see.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place! Excellent value and Staff. I'm a repeat guest, and I'll definitely be back again.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
We were just passing through Tulum so we only stayed for one night, but we very much enjoyed the hotel, and ate in the attached restaurant which was very good. Friendly and helpful staff at both the hotel and restaurant.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Ewan

Liked: Staff & service, amenities, property conditions & facilities
Excellent service and lots of quality recommendations.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Anika

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the this hotel. It is a lovely property and felt very safe. Its an extremely convenient location to access food places, vendors and nightlife at a great price.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would stay again!

Nice hotel with a chill vibe. Staff was friendly, beds were comfortable, good ac, big rooms. Wifi was not very strong on the second floor.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Beatriz Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and space in the room
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, room comfort
Overall a decent budget stay. We weren’t looking for anything special as planned to be out and about the 2 days we stayed. Pros: AC worked well, beds were comfortable, room was clean and big, reception was super helpful with info Cons: shower sprayed all over the place, no hot water (apparently this was getting fixed?), had to fiddle with toilet to get it to fill and flush, rooms are not insulated well
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Cynthia

Liked: Staff & service, amenities, property conditions & facilities
Clara the receptionist is the sweetest friendly and helpful! Quite property, clean and love all the plants. Front desk Booked our scooters $40 for 24hrs, gave us recommendations for near by food! Location is 10-15min away from beach & taxis are approx $40-$60 each way.
Stayed 3 nights in Sep 2023
Verified

6/10 Okay

Korynth

Disliked: Cleanliness, staff & service, amenities
If we had paid what the front desk quotes us, I would've been upset. Sheets had stains, floors weren't clean, but ac works great and location was convenient
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at Kaab and we love it. Big rooms, mini fridge, air conditioning, the pool is a nice size and lots of chairs and umbrella’s. Second floor has a nice shaded seating area. The staff are lovely, super friendly and accommodating. There is an on site restaurant but this location is the best in Tulum. Right across from a bike rental spot, around the corner from taxi stand, 7 eleven, many many restaurants and bars, and a few blocks from the Collectivo stop to take you to Playa Del Carmen, Akumal etc. we love this location! My only complaint which isn’t their fault is that the beds are too hard for me. They are definitely a hard mattress, so be aware of that if you prefer soft.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Cristina G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room very good service
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Breanne

Liked: Staff & service
This property was ok. I don't think I'd stay there again though. There was black bold in the bathroom, the shower drainage was poor and got all of the bathroom and when I flipped back the sheets there was two tiny stains. Just very sub par.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Brianna

Liked: Cleanliness, amenities, property conditions & facilities
It took a long time for us to be able to check in at the hotel.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and room is very comfortable. Staff very friendly and good breakfast.
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Eliazar

Liked: Cleanliness, staff & service
Disliked: Amenities
Cleaner towels, 1 chair seat in room, Tv antena or basic tv channels uptdad floor, it looks basic hotel room. I understand its not 3 star.
Stayed 1 night in Nov 2025
Verified

8/10 Good

mell

Liked: Staff & service
Its convienient stay A little pricey for what it is But good
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good location, great price.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Caesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Very clean beautiful hotel with swimming pool.
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Staff was above and beyond. Great location
Stayed 5 nights in May 2021
Verified

8/10 Good

Adedoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay except for the dirty mirror in the bathroom. Staff were very friendly & the beds were super comfy.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Oct 2024