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K'uyen Boutique Hotel

4.0 star property
Adults-only hotel with 2 restaurants and a full-service spa

Choose dates to view prices

K'uyen Boutique Hotel is a short walk from Tulum Mayan Ruins. Guests can enjoy a deep-tissue massage at the spa, dine at two restaurants, or relax by two pools with sun loungers. The property offers in-room WiFi and a multilingual staff praised for their attentive service.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

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Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

Terrace/patio

Luxury Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 King Bed, Private Pool

Terrace/patio

Deluxe Penthouse, 1 King Bed, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Private Pool

Terrace/patio

Penthouse, 1 King Bed, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 1 bedroom
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
C. Balam Dzakab, Tulum, QROO, 77600

What's nearby

  • Tulum National Park - 7 min drive - 2.5 km
  • Tulum Beach - 9 min drive - 5.0 km
  • Las Palmas Public Beach - 10 min drive - 3.9 km
  • Playa Paraiso - 11 min drive - 4.6 km
  • Tulum Mayan Ruins - 11 min drive - 5.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Jasmine - ‬9 min walk
  • ‪Coco Cafe - ‬9 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Olio - ‬13 min walk
  • ‪Rossina - ‬5 min walk

About this property

K'uyen Boutique Hotel

Upscale hotel near Tulum Mayan Ruins
You can look forward to free continental breakfast, dry cleaning/laundry services, and a bar at K'uyen Boutique Hotel. Adventurous travelers may like the cycling at this hotel. Treat yourself to a deep-tissue massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi, with speed of 25+ Mbps, and a business center are available to all guests.
Other perks include:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Bike rentals, a 24-hour front desk, and coworking spaces
  • Multilingual staff, beach towels, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at K'uyen Boutique Hotel have comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Rainfall showers and free toiletries
  • 50-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Coworking space

Outdoors

  • Beach towels
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 21 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does K'uyen Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

Is K'uyen Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at K'uyen Boutique Hotel?

Self parking is free at this property.

What time is check-in at K'uyen Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at K'uyen Boutique Hotel?

Check-out is at noon.

Where is K'uyen Boutique Hotel located?

Located in Zama, this spa hotel is 0.8 mi (1.3 km) from Jaguar Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Hunab Lifestyle Center and Dos Aguas Park are also within 1 mi (2 km).

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Reviews

K'uyen Boutique Hotel Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.2

Staff & service

9.4

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 95 out of 127 reviews
Rating 8 - Good. 18 out of 127 reviews
Rating 6 - Okay. 9 out of 127 reviews
Rating 4 - Poor. 1 out of 127 reviews
Rating 2 - Terrible. 4 out of 127 reviews

Reviews

10/10 Excellent

shanterria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel...will stay again!!!
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet at night.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and all the staff are so willing and eager to help make sure you have all you need for your stay here to be the most enjoyable!
Stayed 3 nights in Aug 2023

10/10 Excellent

Veripi

Liked: Cleanliness, property conditions & facilities
Beautiful property
Stayed 4 nights in Oct 2023

8/10 Good

guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained.
Stayed 4 nights in Mar 2024

10/10 Excellent

Leticia

Liked: Cleanliness
Excellent Service!! Definitely will stay here at my next Tulum stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pristine clean rooms, excellent service and staff super friendly and attentive. Staff went above and beyond all times. Would definitely come back when visiting the area again.
Stayed 3 nights in Sep 2023

10/10 Excellent

jonathon

Liked: Staff & service, amenities, property conditions & facilities
Clean,quiet
Stayed 4 nights in Oct 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
Stayed 5 nights in Oct 2024

8/10 Good

Magdaleno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to find with GPS
Stayed 1 night in Jul 2024

10/10 Excellent

ERLLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
Stayed 4 nights in Apr 2024

6/10 Okay

Kortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room a lot, it was clean and well done overall. My main issue was the food quality. The photos of the food and what you actually got were so different. Everything felt frozen and nothing felt fresh. Having access to healthy high quality food is a big deal to me. I ended up leaving very hungry.
Stayed 2 nights in Feb 2024

10/10 Excellent

Selita Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband chose this hotel for our anniversary! The hotel was very clean and the staff was helpful and really nice, me and my husband only problem was the manager name is Aviana I think I’m saying it right. When we were told something by the staff they would stated that their boss told them to tell us, she will be right in our present and never introduce herself, we found out who she was through the staff when told something, but always had something to say. Another thing is she was there ALL DAY on her computer even at night on the rooftop micromanaging the staff, and everything her staff do! She was not approachable and didn’t talk to us nor have I noticed her talking to any other guest we had to speck to her first and she responded back and that’s all. Being in that type of position you should be sociable and approachable!!!
Stayed 4 nights in Mar 2025

2/10 Terrible

Muhanad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there everyone be careful with these hotel very very shady not safe no water no AC my wife was pregnant and there was no elevator I got the most expensive room and for it to not even have water or ac is very bad
Stayed 3 nights in Jul 2024

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
Stayed 7 nights in Nov 2024

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Stay Away from Theives

We got there earlier than expected and they were able to check us in. Initially, we liked the hotel a lot. Decent breakfast. A bit far to everything to walk. The reason for the low stars is on our second day after a 12 hour day excursion, we came back to half our clothes stolen. We went to the desk and the guy said we needed to speak to the manager. The next morning we did and he insinuated we lost, misplaced or did not bring half our suitcase. He did absolutely nothing to rectify the situation. Would not even help us to call the police. We asked who has access to our room and he said the maid. We did not accuse the maid. We had name brand items with tags. The hotel did not even have the "no service needed" sign to hang up as we usually do. They called a taxi for us for a 9 min car ride and charged us 850 pesos [52$] Tulum has been a bit if a nightmare. Mexico City never treated us this way. The hotel never had warm/hot shower. Tried reaching out to Hotels.com and whom also did nothing to help.
Stayed 4 nights in Apr 2024

6/10 Okay

Daniel

Ok
Stayed 5 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly. Great staff. The front desk guys were amazing. Helpful. And prompt. I would stay here. Again. Place was clean and pleasantly beautiful. Very quiet at night. Gorgeous view for sure!
Stayed 5 nights in Aug 2025

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura nuova, con camere, la nostra era l’appartamento, comodissime e dotate di tutto, perfetta per chi cerca un po’ di relax, ma avere il mare a 2 passi, ottima esperienza, personale sempre molto disponibile
Stayed 8 nights in Aug 2025

6/10 Okay

David

Liked: Staff & service
Olor a humedad en el cuarto, no se siente limpio. La construcción demasiado austera, alberca privada no es privada, muy poca luz en el cuarto, parece que me vendieron en $90 pesos una botella de "Agua de Piedra" rellenada porque la trajeron abierta. Honestamente no me gustó
Stayed 1 night in Aug 2025

10/10 Excellent

antonin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très joli boutique-hôtel, rapport qualité-prix très intéressant !
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Every single staff member greets you with a smile. We stayed during the quiet season but we’d love to come back during the busy season for the party life!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Tanisha

Liked: Cleanliness, amenities, property conditions & facilities
The front desk guy was a little questionable as he tried to charge/pocket a fee to get a taxi for us but us knowing that it’s a free service offered by the hotel looked so him a little sideways. Other than that I liked it. Clean safe and modern. I left the Kan hotel to come here. I didn’t regret it!
Stayed 3 nights in Feb 2025

10/10 Excellent

Oscar

.
Stayed 4 nights in Mar 2025

6/10 Okay

Elizabeth

Disliked: Staff & service
El inodoro del baño no servía y se tapaba por cada uso, no había quien ayude
Stayed 2 nights in Jan 2025