Ratings based on 252 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2023
The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation.
Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
by A verified traveler
Posted 17 Sep 2023
Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
by A verified traveler
Posted 5 Mar 2023
Great location great rooms great staff great experience
by A verified traveler from Tucson
Posted 14 Sep 2022
No TV
Comment from Hotel Management
19 Sep 2022 by Genaro López, concierge hotel Pocna., Hotel Management
Hello, thank you very much for your comment, I tell you that we are a hotel with an ecological style and in concept it does not include that type of distraction, since what we want to offer is a reconnection with the nature.
by A verified traveler
Posted 14 Sep 2022
This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
Comment from Hotel Management
16 Sep 2022 by Genaro López, concierge hotel Pocna., Hotel Management
Thank you very much for your comment and for visiting us, it is very nice to know that you really enjoyed your vacation with us, we hope you come back soon!
by A verified traveler
Posted 8 Sep 2022
I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Comment from Hotel Management
9 Sep 2022 by Genaro López, concierge hotel Pocna., Hotel Management
Thank you very much for your comment and for visiting us, we hope you come back soon so we can make you happy again!
by A verified traveler
Posted 1 Sep 2022
Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
Comment from Hotel Management
4 Sep 2022 by Genaro López, concierge hotel Pocna., Hotel Management
Thank you very much for your comment and for visiting us! We hope you come back soon!
by A verified traveler
Posted 17 Aug 2022 on Orbitz
I loved staying at hotel poc na it was clean and the staff was amazing :)
Comment from Hotel Management
27 Aug 2022 by Atentamente, Genaro López, concierge hotel Pocna., Hotel Management
Hello, we hope you are well, thank you for your comment and for visiting us!
by A verified traveler
Posted 7 Aug 2022
by A verified traveler
Posted 21 Jun 2022 on Orbitz
This property was breath taking! Especially the room with a ocean view!
