Ratings based on 31 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
by A verified traveler
Posted 23 Apr 2024
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
by A verified traveler
Posted 22 Apr 2024
by A verified traveler
Posted 23 Mar 2024
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
by A verified traveler
Posted 17 Feb 2024
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Comment from Hotel Management
7 Mar 2024 by Thank you for choosing Eterna Tulum for your stay., Hotel Management
We appreciate the comments and hope you enjoyed your stay.
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
7 Mar 2024 by Thank you for choosing Eterna Tulum for your stay., Hotel Management
We hope you can tell us more about your stay and whether we met your expectations.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Gracias por elegir Eterna Tulum para su estancia , Hotel Management
Muchas gracias por su evaluación, esperamos que su estancia haya sido satisfactoria.
by A verified traveler from Palm Springs
Posted 28 Nov 2023
Comment from Hotel Management
3 Jan 2024 by Gracias por elegir Eterna Tulum para su estancia , Hotel Management
Gracias por la calificación, agradecemos si pudiera indicarnos los puntos a mejorar en el establecimiento.
by A verified traveler
Cute place in Tulum
Posted 9 Nov 2023 on HotelsReally cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Comment from Hotel Management
13 Nov 2023 by Eterna Tulum , Hotel Management
Thank you for your comments, they help us to improve our services every day. Regarding the deposit, we strive to train our staff to provide excellent service.
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by J, Hotel Management
Gracias por tu review
