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Eterna Tulum

3.5 star property
Clothing optional hotel with a rooftop terrace and spa services

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Eterna Tulum offers a relaxed atmosphere and genuine Mexican hospitality. Enjoy a hot stone massage, rooftop terrace, or poolside bar. Free in-room WiFi, cycling, and Tex-Mex dishes at Perpetua restaurant. Just minutes from the Mayan Ruins.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Pool
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Deluxe

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
Hypo-allergenic bedding
Separate bedroom
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Plus

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Deluxe Plus

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Refrigerator
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchenette
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Plus Pool

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Suite Plus Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Pool

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Deluxe Pool

Highlights

Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Kitchenette
Refrigerator
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Pool

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Junior Suite Pool

Highlights

Deck/patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • Hospital de Tulum - 14 min walk - 1.2 km
  • Holistika Art Walk - 14 min walk - 1.2 km
  • Dos Aguas Park - 19 min walk - 1.6 km
  • Tulum Beach - 18 min drive - 6.7 km
  • Tulum Mayan Ruins - 18 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪El Agavero - ‬8 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Los Aguachiles - ‬7 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk
  • ‪Raum Gallery - ‬8 min walk

About this property

Eterna Tulum

Hotel near Tulum Mayan Ruins
At Eterna Tulum, you can look forward to a swim-up bar, a poolside bar, and a rooftop terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a massage or other spa services. The on-site Tex-Mex cuisine restaurant, Perpetua, offers breakfast, brunch, lunch, light fare, and al fresco dining. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool along with sun loungers and a swim-up bar
  • Free self parking and extended parking
  • Limo/town car service, bike rentals, and express check-out
  • Express check-in, a reception hall, and smoke-free premises
Room features
All guestrooms are individually furnished, and boast comforts such as heated floors and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries
  • Wardrobes/closets, heated floors, and kitchenettes

Similar properties

Reception
Panacea Condo Tulum
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
9.4 out of 10, Exceptional, 119 reviews
Panacea Condo Tulum

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free uncovered extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Perpetua

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • 4 steps to reach entrance
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 71774021

We should mention

Clothing is optional at this property
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Eterna Tulum Hotel
Eterna Tulum Tulum
Eterna Tulum Hotel Tulum

Frequently asked questions

Does Eterna Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Eterna Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and extended parking are free at this property; nearby parking is also free.

What time is check-in at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 400 (subject to availability).

What time is check-out at Eterna Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Eterna Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per vehicle applies.

Where is Eterna Tulum located?

Located in La Veleta, this hotel is within a 15-minute walk of Hospital de Tulum and Holistika Art Walk. Dos Aguas Park and Hunab Lifestyle Center are also within 3 mi (5 km).

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Reviews

Eterna Tulum Reviews

8.4

Very Good

8.4

Cleanliness

8.4

Amenities

8.6

Staff & service

9.0

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 26 out of 45 reviews
Rating 8 - Good. 11 out of 45 reviews
Rating 6 - Okay. 1 out of 45 reviews
Rating 4 - Poor. 4 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

Reviews

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, everything very good, I totally recommend it
Stayed 1 night in Jul 2024

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

10/10 Excellent

barron

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.
Stayed 4 nights in Oct 2025

8/10 Good

Michaele

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.
Stayed 5 nights in Feb 2025

4/10 Poor

Brittany

Liked: Property conditions & facilities
Disliked: Cleanliness
Es muy bonito y muy tranquilo, pero dieron toallas sucias y mejor las usé para el piso del baño donde se salía mucho el agua de la regadera. Igual con las sábanas de la cama, no las cambiaban y tenían manchas como d comida. La página dice qué tiene muchas cosas pero no es así.
Stayed 6 nights in Nov 2024

2/10 Terrible

Emilio

Disliked: Cleanliness, staff & service, property conditions & facilities
Son simplemente los mejores si deseas arruinar tus vacaciones, 5 estrellas
Stayed 2 nights in Sep 2024

10/10 Excellent

Miguel

Liked: Cleanliness
Great atmosphere. Comfy
Stayed 4 nights in Aug 2024

10/10 Excellent

Jean-pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Merveilleux
Stayed 6 nights in Jun 2024

8/10 Good

Shandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel still under construction, and a slightly annoying shower head other than that, it’s honestly excellent the staff are absolutely fantastic and the rooms are incredible
Stayed 4 nights in Apr 2024

4/10 Poor

katelyn

Disliked: Cleanliness, amenities
I hate leaving bad reviews but i feel like it’s necessary. We arrived and the lady at the front desk told me my room wasnt paid for and that i owed an additional $300 which was untrue. She ended up not charging that, i paid the deposit for incidentals. The room itself was awful. I do think the other rooms might be better but dont book the 2 bed. The sheets had stains, alot of areas were dirty. Everytime you turn the shower on the bathroom floor floods, this was our last straw. The upstairs pool area does not have sun loungers as described either. Our towels also had stains as well or looked used. The man at the front desk was nice but did refuse our refund. We left early after 1 night and had a much better experience. I wouldnt recommend this place AT ALL. Also the area is a TRASH DUMP. The view from our room was bags and bags of trash.
Stayed 3 nights in Apr 2024

8/10 Good

VERONICA ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
gracias
Stayed 2 nights in Mar 2024

2/10 Terrible

Maria L

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is okay, and the surrounding areas are really dirty (a couple of lots next to the hotel are full of trash ♻️ recycle ) I don’t recommend it to anyone who wants to relax unless you like to relax in the middle of the trash field.
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!
Stayed 6 nights in Feb 2024

4/10 Poor

Virginia Araceli

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
El camino para llegar a la propiedad muy malo calles con muy poca luz y el camino súper muy malo
Stayed 3 nights in Nov 2023

8/10 Good

Sibylle

Liked: Cleanliness, property conditions & facilities, room comfort

Cute place in Tulum

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD

Muy agradable lugar, limpio y excelente atención. Lo recomiendo ampliamente para todo tipo de viajes.
Stayed 1 night in Sep 2023

8/10 Good

christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour au calme

Nous avons séjourné 3 nuits dans cet hôtel! L'hôtel est neuf, moderne et très propre , le personnel très aimable! La chambre est spacieuse, confortable et bien équipée.Attention pour certains, il n'y a pas de télévision ! Le petit déjeuner proposé du mardi au dimanche est très bon, choix de formule préparée au fur et à mesure, donc frais !!Attention pas de service de petit déjeuner le lundi !! Un peu embêtant ! Le petit déjeuner est servi sur la terrasse ! L'hôtel ne se trouve pas dans la zone hôtelière de Tulum, donc pas d'accès aux plages. L'accès à l'hôtel se fait par un chemin un peu accidenté ! Le seul mauvais point c'est la décharge juste à côté, mais qui fort heureusement n'émet pas d'odeur, ni de bruit ! Nous avons apprécié notre séjour dans cet hôtel !
Stayed 3 nights in Aug 2023

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: super clean, new. Very friendly staff. Martha was incredible and so accommodating. She had the best tips for how to get around and which beach clubs offered the best deals. Also there are a couple of good coffee shops and restaurants within walking distance plus the Jungle Gym if you want to get a good workout while on vacation. Cons: it's a little far from the beach. You either have to pay a pricey taxi or ride a bike. (It took me 45 minutes to get to the the zona hotelera, and I consider myself in fairly good shape.)
Stayed 4 nights in Feb 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nous reviendrons sans hésiter

L'hotel est très beau et tout neuf. Nous avons été très bien reçus, avec un upgrade de chambre. La literie très confortable. Le personnel très agréable et arrangeant. Nous avons même eu accès à la location de scooter livré à l'hotel, indispensable pour profiter de Tulum au maximum. Cet hotel est parfait pour un court séjour nous reviendrons sans hésitation; cependant il n'y a pas d'armoire ou de closet pour ranger ses affaires, ce qui peut rendre un long séjour un peu moins confort.
Stayed 8 nights in Feb 2023

8/10 Good

Belle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in Eterna. It was a beautiful hotel but the location is a bit far from the centro and the only issue is that the street has no lamp posts so it gets really dark at night going back. We stayed at their deluxe room (ground floor) and it was really pleasant, however, the pressure from the shower is a bit weak. The room is spacious and has a small kitchenette which is a plus. Overall, our stay was good. Their staff are amazing and helpful, esp in giving reco. They also have a water station so you can refill your tumblers before heading out.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en todos los aspectos!

4/10 Poor

Veronika

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Das Gebäude und das Zimmer sind nett gestaltet und das Personal ist überwiegend freundlich, der Rest passt jedoch gar nicht: wir haben für ein eher mittelmäßiges Hotel 200€ pro Nacht bezahlt und dafür ein Zimmer auf europäischem B&B-Niveau erhalten. Leider sind die Zimmer extrem hellhörig und die Tür sowie das Bad haben Fenster zum beleuchteten Gang, was das Schlafen sehr schwierig macht und das Gefühl einer Jugendherberge vermittelt. Bei Ankunft ging zudem die Toilette nicht, sie wurde dann auf Nachfrage am nächsten Tag repariert. Außerdem gab es am ersten Tag kein Frühstück, was wir erst bei Ankunft am Nachmittag vorher erfuhren und es angeblich im Preis miteinbegriffen war. Als Alternative wurde uns gesagt, wir könnten ja im Supermarkt etwas kaufen. Wir haben dann zum Glück selbst ein sehr nettes Cafe in der Nähe gefunden. Das Frühstück gibt es in einer benachbarten Holzbude mit offenem Feuer neben einer wenig charmanten Müllhalde. Insgesamt ist die Umgebung des Gebäudes sehr heruntergekommen und schmutzig. Zimmerservice kostet zudem auch extra - und das bei 200€ pro Nacht! Das Preis/Leistungsverhältnis stimmt hier leider überhaupt nicht. Eine sehr enttäuschende Erfahrung.

2/10 Terrible

Verified traveler

Disliked: Staff & service

다시 가고 싶지 않은 호텔

친절은 바라지도 않습니다. 호텔은 우리에게 무례했습니다.나는 호텔비를 이미 지불하고 들어갔습니다. 다음날 이침 체크아웃하은데 다시 지불하라고 우리를 붙잡았습니다. 알고보니 호텔에서 마음대로 아들 여권으로 재예약해 놓았고 아들 이름으로 무조건 돈을 내라고만 했습니다. 나는 이해가 되지 않았습니다. 나는 호텔닷컴의 영수증을 찾았고 보여주었습니다. 그녀는 알겠다고 이제 가라고 했습니다. 나는 어처구니없는 상황에 대해 사과받지 못했습니다. 불친절한 곳입니다. 크리스마스날 아침이었습니다.
Stayed 1 night in Dec 2022

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay!

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.
Stayed 1 night in Nov 2022