Ratings based on 7 Verified Reviews
4.0 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2023 on Hotels
It was an excellent stay.
Hotel’s manager even provided our transportation. It was very helpful for us.
by A verified traveler from Seminole, TX
Posted 23 Jul 2019 on Orbitz
The property wast sitting in the middle of the jungle and if you like to spend time in the nature away from city this is the perfect place. GPS location needs to be updated. We got lost in the dark many times trying to find the property and when getting back. The room was really new but, it wasn't clean. There were dead bugs behind doors and even after the room was cleaned by staff. For the price you expect to get at least hand soap for the restroom or shampoo.
Comment from Hotel Management
23 Jul 2019 by Daniel V, Hotel Management
Dear Mrs. Mendoza
We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities
by A verified traveler
Awesome and quiet
Posted 21 Mar 2018 on HotelsI loved it. Leave 10 minutes past Chemuyil, and arrive in daylight because it is IN the jungle. Less intimidating to reach on second and third trips in but a bear the first time. Hotels dot com pin was incorrect,.it was a good first step but you need to go way past it into the jungle then take a left and follow signs. It is posted but still challenging to find. Worth it though: as shown and clean, good pool and mostly top level for getaway. Awesome escape for the price.
Comment from Hotel Management
23 Mar 2018 by Naz, Hotel Management
Thanks for your comments, we hope to see you soon!!
by A verified traveler from Ottawa
Nice but very isolated hotel
Posted 16 Jan 2018
Pros: The room was lovely and the towels and bed linens were spa quality
Cons: There is no WiFi or telephone the rooms and my cell phone signal was very weak. The hot water is turned off at night at unpredictable times
Location: The hotel is close to Akumal, Tulum and Xel Ha. The nearest beach is stunningly beautiful and there are many cenotes close by
The hotel facilities are lovely and the staff was friendly. However, this hotel is in the middle of the jungle with no other hotels or businesses close by. The map shows it to be close to the main highway but it is a 30 minute walk to Chemuyil and a 50 minute walk to the beach. Without a car, I felt very isolated. There were not many other guests when I was there which was even more isolating. The receptionist was rarely in the lobby, or even on site. When I arrived, the receptionist was not there and the cook showed me my room, but didn’t mention that the water was off - due to repairs. The next morning the doors to the lobby and dining room were still locked at 7:50 am. When I asked about hot water for my shower, they said they would turn it on. When I asked for coffee, I was served yesterday’s coffee heated up in the microwave. Not a good start!
Comment from Hotel Management
23 Jan 2018 by Adela, Hotel Management
Hi Dear Jaqueline
We were very happy to have you staying at our hotel
Our Hotel is perfectly located in the map. We are located middle of the jungle, for this reason all our guest who do not have a car are provided with a bicycle
The front desk service is 8:00 am to 8:00 pm but all our staff is trained to serve guests .
We appreciate your comments as they help us to improve the quality of the service day by day and we hope again your visit at the hotel.
by Gabriel from Mexico
So beautiful and underrated
Posted 14 Nov 2017 on HotelsWe absolutely loved the interior decor of this hotel. The living room area is beautiful for opening a bottle of wine in the evening. This hotel has both the "eco" and "boutique" elements which was exactly what we were looking for. The hotel is very new so all the amenities are very modern and clean. The staff is very friendly and accommodating and the breakfast we ordered in the morning was delicious. The chilaquiles were highly recommended. We hope to return soon
Comment from Hotel Management
4 Dec 2017
Hi Gabriel!
We are very glad your comments and we hope see you soon again at out Hotel..
Ecovergel Riviera Maya Hotel
by A verified traveler
Posted 12 Dec 2020 on Hotels
Comment from Hotel Management
16 Dec 2020 by Adela Ramirez Zambrano Gte. del Hotel Ecovergel, Hotel Management
Fue un placer haberlos recibido en el hotel.
Esperamos tener la oportunidad de contar con su estancia de nuevo.
Saludos cordiales
by A verified traveler from CDMX
Posted 24 Nov 2019
MUCHA TRANQUILIDAD Y VEGETACION. JUSTO PARA DESCANSAR COMODAMENTE.
EL SERVICIO DE INTERNET ES LIMITADO A CIERTA AREA.
Comment from Hotel Management
29 Nov 2019 by Ecovergel Hotel, Hotel Management
En Ecovergel Hotel estamos siempre a sus ordenes, actualmente trabajamos en extender la señal de internet a todas las instalaciones del hotel para brindarles un mejor servicio
