Ratings based on 94 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Rafael
Posted 23 May 2024
I had a very nice stay. Close to almost everything
by A verified traveler
Posted 25 Apr 2024
Pros:
Staff was very friendly and accommodating (we were able to leave our bags there as we arrived very early and our room was ready a few hours later). Location was convenient (near shopping, transportation, restaurants etc). Rooms are spacious.
Cons:
The hotel is under construction. Our room was spacious but looked unfinished. The shower was not working properly (water was splashing everywhere and couldn’t get hot water) and they also only had 10 hair dryers in total and none was available for us.
This hotel will be very nice once finished.
Comment from Hotel Management
26 Apr 2024 by Corazón de Jade, Hotel Management
Hi Amandine, thank your so much for your review. We'll be working on to offer a better stay
by A verified traveler
Posted 7 Apr 2024
They have the parking on the property, which is great. The shower was weird. The water was coming down from the ceiling, so we couldn’t get our “normal” shower. Otherwise, the room was spacious and clean. Staff are amazing, super friendly and helpful.
Comment from Hotel Management
7 Apr 2024 by Corazon de Jade, Hotel Management
Thank you so much for your comments Daria, we'll be working on the shower thing to offer a better stay. And we let know to the staff the amazing job that they do day by day
by A verified traveler
Posted 2 Apr 2024
This property is wonderful! Great location, wonderful owners, and walkable to everything. Scooter rentals right across the street was so convenient!
The rooms are spacious and air conditioned. If you really want to experience the city of Tulum, this is a perfect place to start.
Comment from Hotel Management
7 Apr 2024 by Staff, Hotel Management
Hi Brandon, thank you so much for your review. We hope see you again soon and have a Crema de Coco :)
by A verified traveler
Posted 30 Mar 2024
This property is a gem! The owners are delightful, rooms were immaculately clean, and the location is as good as it gets.
Comment from Hotel Management
31 Mar 2024 by STAFF, Hotel Management
Thank you so much for your comments Brandon, we loved to have you here :D
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
13 Mar 2024 by staff, Hotel Management
Hola Matt, gracias por tu evaluación
by A verified traveler
Posted 25 Feb 2024
Everything is very good
Comment from Hotel Management
26 Feb 2024 by Staff Corazón de Jade, Hotel Management
Hi Amalia! thank you so much for your review :)
by A verified traveler
Perfection
Posted 11 Feb 2024 on HotelsGreat place with the best staff. Everyone was wonderful, friendly, and courteous. Would recommend this place to anyone visiting tulum who wants to stay in the downtown area. Great evening walk down the main drag. The hammock was a bonus to wind down after the day. A little far from the beach, but all affordable hotels are, so this is the one you should pick. Bike rentals on site for the beach journey.
Comment from Hotel Management
13 Mar 2024 by Staff, Hotel Management
Thanks so much for your review Kevin :)
by A verified traveler
Posted 22 Jan 2024 on Hotels
by A verified traveler
Posted 16 Jan 2024 on Hotels
