Ratings based on 147 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
This was a beautiful property and would definitely visit again.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
14 May 2024 by Front Office Manager, Hotel Management
Dear Daniel. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 9 Apr 2024
This was one of the best properties I’ve been stayed at. Everything from arrival to checkout was perfect! They have the best staff who works to ensure that your needs are met. I will be returning!’ and I highly recommend this resort if you are looking for relaxation and peace.
Comment from Hotel Management
14 May 2024 by Front Office Manager, Hotel Management
Dear Erika. Your glowing review has made our day! We're thrilled to know that we were able to meet and even surpass your expectations during your stay. Providing a seamless and enjoyable experience for our guests is what we strive for, and your feedback affirms our efforts.We look forward to the pleasure of hosting you again soon for another outstanding stayRegards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 8 Apr 2024
The service at this hotel was impeccable. Beach was nice. A great hotel to relax. The food at the Mediterranean restaurant was the best meal we had in Tulum. Request Casa 3, it’s closer to the lobby and pool. The only thing we didn’t like was how far away the hotel was from where the action is, Tulum hotel district, about 30-45 minutes drive.
Comment from Hotel Management
14 May 2024 by Front Office Manager, Hotel Management
Dear Onica. We are sincerely grateful for your positive feedback. It's wonderful to hear that we exceeded your expectations. Our team works hard to ensure every guest has a fantastic experience, and your kind words inspire us to continue our commitment to excellence. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler from Houston
Posted 7 Apr 2024
Comment from Hotel Management
14 May 2024 by Front Office Manager, Hotel Management
Dear Tomasz. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Itzel AlcántaraFRONT OFFICE MANAGER
by A verified traveler
Posted 28 Mar 2024
Meticulously maintained, aesthetically gorgeous, and the best staff ever- the anticipated needs and wants and we were so impressed. Would highly recommend to families or couples
Comment from Hotel Management
3 Apr 2024 by Front Office Manager, Hotel Management
Dear Carrine. Thank you so much for taking the time to share your positive experience with us on! We are delighted to hear that you enjoyed your stay. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Warm regards, Conrad Tulum Riviera Maya.
by A verified traveler
Posted 16 Mar 2024
The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist.
Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Front Office Manager, Hotel Management
Dear Amy.We're thrilled that you had such a positive experience with us. We'll share your compliments with. Thank you for acknowledging their excellent service! Providing a seamless and enjoyable experience for our guests is what we strive for.Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay!Sincerely, Conrad Tulum Team
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
19 Mar 2024 by Front Office Manager, Hotel Management
Dear Amel: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.Conrad Tulum Team
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
19 Mar 2024 by Front Office Manager, Hotel Management
Dear James Leslie: We're thrilled that you had such a positive experience with us. Our team is dedicated to providing a memorable experience, and we're thrilled to have succeeded with you. We eagerly await the opportunity to host you once more and create more wonderful memories together.
