Ratings based on 355 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Unreal.
Comment from Hotel Management
1 Apr 2024 by Vanessa, Hotel Management
Dear Branden, Thanks for sharing your experience with us. We hope to host you soon.
by A verified traveler
Posted 18 Mar 2024
Casa Malca is a truly unique hotel. Beautifully appointed with incredible art. The rooms are fantastic and the staff very warm, welcoming and helpful. I would highly recommend it for a stay in Tulum
Comment from Hotel Management
18 Mar 2024 by Vanne M, Hotel Management
Dear William,Thank you so much for taking the time to share your experience at Casa Malca! We are delighted to hear that you enjoyed our unique hotel, beautiful art, fantastic rooms, and the warm and welcoming service provided by our staff. Your recommendation means a lot to us, and we are thrilled that you had such a positive stay with us in Tulum.We look forward to welcoming you back in the future for another wonderful stay.Warm regards,
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
11 Apr 2024 by Casa Malca , Hotel Management
Dear Isabel, thank you very much for your positive feedback! Its great to know that everything was okay with your stay and you enjoyed our hotel. Please come back whenever you have the chance again! Sincerely yours Casa Malca Team
by A verified traveler
Posted 17 Mar 2024
Rooms are very spacious and clean. Hotel is nice but very quiet, absolutely no vibe. Food is good at breakfast but the service is TERRIBLE…. Very slow. Second time at the hotel… most likely the last time.
Comment from Hotel Management
18 Mar 2024 by Vanne M, Hotel Management
Dear Ilana,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms to be spacious and clean, and we appreciate your kind words about the quality of our breakfast food.However, we're truly sorry to learn that your experience with our service fell short of expectations. Please accept our sincerest apologies for any inconvenience or frustration this may have caused. Providing attentive and efficient service is a top priority for us, and it's disappointing to hear that we did not meet this standard during your stay.We value your feedback and will address these concerns with our team to ensure that improvements are made and that future guests do not encounter similar issues. We hope that you will reconsider and give us another chance to provide you with the exceptional experience that we strive to deliver.Warm regards,
by A verified traveler
Posted 13 Mar 2024
It was perfect
Comment from Hotel Management
18 Mar 2024 by Vanne M, Hotel Management
Dear Kremena, Thanks for sharing your experience with us. We hope to see you soon.
by A verified traveler from miami
Posted 9 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Vanessa, Hotel Management
Querida Maria, Agradecemos que nos permitas crecer de tu review y darnos la oportunidad de recibirte en un momento tan especial como lo son las vacaciones.
by A verified traveler
Posted 22 Feb 2024
Expected a lot more from this hotel. Food was average. Not a pleasant smell in the room shower. Nice art gallery. Rooms are decorated nicely. Overall an average experience. Will not come back.
Comment from Hotel Management
22 Feb 2024 by Vanne Medina, Hotel Management
Dear Ardavan,Thank you for sharing your feedback with us. We genuinely appreciate your insights and regret to learn that your experience fell short of expectations.We sincerely apologize for any inconvenience caused by the average food quality and the unpleasant smell in the room shower. Please be assured that we take your comments seriously and will address these issues promptly.We are pleased to hear that you enjoyed the art gallery and found the room decor appealing. However, we understand that these positive aspects did not fully compensate for the overall experience.Your feedback is valuable to us, and we will use it to make necessary improvements. If there's anything specific you would like to share or discuss further, please feel free to contact us directly.Once again, we apologize for any shortcomings during your stay. We hope you may reconsider in the future, giving us another opportunity to provide you with a more enjoyable experience.Warm regards,
by A verified traveler
Posted 18 Feb 2024
The whole property is amazing. Staff was very friendly and accommodating to whatever we asked of them. The unique artwork really sets it apart from any other property that I have stayed at in the Caribbean.
Comment from Hotel Management
19 Feb 2024 by Casa Malca , Hotel Management
Thank you very much for your comments Mr. Karl! We are truly happy to know you enjoyed your stay. Please come back anytime you have the chance and consider our wonderful hotel as your second home!
by A verified traveler
Posted 13 Feb 2024
Excellent
Comment from Hotel Management
19 Feb 2024 by Casa Malca, Hotel Management
Dear YuleidyThank you for your positive feedback! We truly appreciate your comments and hopefully you can come back any other time in the future!
by A verified traveler from Montreal
Posted 8 Feb 2024
Truly exceeded all expectations! The room was spacious and clean. From the moment of arrival, the service stood out as exemplary, with a warm welcome and attentive assistance from the concierge team throughout the stay. Every interaction, from check-in to check-out, was met with professionalism and genuine care, making the entire experience unforgettable.
Comment from Hotel Management
19 Feb 2024 by Casa Malca, Hotel Management
Dear Anna We truly appreciate your comments and positive feedback. We are delighted to know you enjoyed your stay so please come back whenever you had the chance to. Please consider Casa Malca as your second home (:
