Ratings based on 185 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I'm staying at this moment at BTlive tulum. Its small hotel with bungalows in busy party and restaurant area its enough to relax and enjoying your vacation.
by A verified traveler from New York
Posted 14 Apr 2024
Nice location with direct access to the beach. Pretty calm despite being in a middle of vibrant activities
by A verified traveler
Posted 26 Mar 2024
A bit loud at in the middle of the night, but it’s in the party zone so what do you expect.
by A verified traveler
Posted 20 Mar 2024
Where do I begin? I booked 2 days and left a day early. I don’t know of bots are writing fake reviews but there is no way, this property is a 10. No staff when I arrived at 4pm, just a security guard. The beach chairs and tables had trash and nothing cleaned up. The room had so many cracks and holes in the “walls and ceiling” I was afraid the bugs were going to eat me alive. No water, no amenities. Beyond disappointed, this place looked abandoned and for sale.
by A verified traveler
Posted 16 Mar 2024
This property has a gorgeous beach access and the staff is very kind. It's a little older property, the interior is kind of artsy and very basic. No VIP treatment here but I didn't want any. No water bottles given, no hair dryer, no conditioner, nothing over the top. It was kept clean everyday by housekeeping. The breakfast was delicious! I had never been to the "Party Zone" it was a big surprise. It's like being in Miami or Vegas during the weekend or evenings. I wouldn't recommend going if you're on a budget. It has high prices and party crowds. All transportation outside of this zone is super expensive. I paid $30 for a 10 minute ride. I was quoted by the property $350 RT from Cancun airport by shuttle. Other vendors quoted the same. I went with DayTrip instead. My lunch or dinner meals for one person ranged $40-$60 in the local restaurants. They add service fees. Pros: BEACH, Beach, Beach!! Accessibility to lots of food, dancing, music, fun! Try the Tulum Beach Tattoo shop outside of BT LIVE. Bring walking shoes. Yes you can ride bikes but the people driving are insane. Be careful! There's beautiful art nearby. Check out Art In the Park..within walking distance to hotel. All in all....it was a nice little 4 day get away.
by A verified traveler
Posted 8 Mar 2024
Great room. Right on the beach. Friendly staff!
by A verified traveler
Posted 5 Mar 2024
BT Live Tulum location is excellent. They have parking in the place and it is very safe. Staff is very cordial, friendly and attentive.
My sister and I had a suite with two beds very clean and rustic looking the amazing sunset. Just steps from the beach.
The breakfast is delicious and everyone there is friendly as well.
We enjoy it! Great hospitality:)
by A verified traveler
Posted 28 Feb 2024
Outstanding property. Wonderful location. Extremely well managed. Staff attentive and well trained. Always there to assist and do so with a smile. Genuine hospitality certainly comes across. Highly recommend this hotel versus any big box, larger resort. Great restaurant across the street as well (Hartwood). Staff at BT Live who were amazing are Aurelio, Paco, Manuelo, and Kevin. Will Absolutely be back!
by A verified traveler
Posted 22 Feb 2024
Enjoyed just walking out to the ocean or to any restaurant I wanted. Even buying beer was right outside the hotel.
by A verified traveler
Posted 12 Feb 2024
Highly recommend this place !!
