Ratings based on 45 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Feb 2023
We are repeat visitors and always have a great experience! The rooftop is lovely for relaxing and they will go out of their way to meet your needs!
by A verified traveler
Great
Posted 24 Dec 2021 on HotelsGreat place. The only thing is sometimes during late hours there is no front desk, but you will have a key to enter. The location is pretty good. Hot water, no problems with toilet.
by A verified traveler from New York
Posted 12 Feb 2020
Rooftop deck was beautiful. Great view of the town.
by A verified traveler
5 star service
Posted 20 May 2019 on HotelsSmooth check in. They let us access the room before 3pm. Friendly staff, helpful and professional.
The place was immaculate and bright.
Did not manage to get the TV to work
Comment from Hotel Management
18 Jul 2019 by Fabs, Hotel Management
Dear guest, thank you for taking your time and give us a review, we are very glad to hear you enjoyed your stay!
We do our best to make you feel at home and your comments allow us to keep growing!
Hope to greet you again!
by A verified traveler
Posted 11 Mar 2019
Excellent customer service provided by the hotel staff. Super helpful as well. The amenities are great, you have everything you need at your disposal. Absolute great experience! Would recommend 10/10
by A verified traveler
Posted 4 Dec 2018
by A verified traveler
Great space in a great location.
Posted 29 Oct 2018 on HotelsA refreshing and nicely styled place to stay in Tulum. The rooftop is a great space to lounge around and enjoy the sunset. Overall a good location easily walkable to everything. The complimentary breakfast basket is a great touch, and the staff were all easy going and helpful.
by A verified traveler
Posted 12 Jul 2018
Great location in downtown Tulum, walking distance to most of the dive shops and a quick shuttle to the beach. Terrific service and staff, highly recommend.
Comment from Hotel Management
18 Jul 2018 by Paulina , Hotel Management
Thank you so much! We higly appreciate your review!
Recommended
for Getaway With Friendsby A verified traveler
Perfect!
Posted 6 Apr 2018 on HotelsThe suite was very large with two master bedrooms. It is very recent, everything is modern and in good condition. The service is very personalized and friendly. The location is perfect, Just one block away from all shpos and restaurants. I highly recommend the hotel. We had a very pleasant stay.
by A verified traveler
Posted 4 Jan 2018 on Ebookers
Pros: Sabine!
Location: Well located for the town
Sabine was an amazing member of the staff with nothing too much trouble and we were sorry that we left very early and not able to say goodbye to her and to thank her more for all her help. Sabine THANK YOU!!!
Comment from Hotel Management
4 Mar 2018 by Sabine, Hotel Management
Until know i´m reading the review!! Thank you very much for your beautiful words!
