Ratings based on 305 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fife
Posted 2 May 2024
Nice
by A verified traveler from Marysville
Posted 1 May 2024
This is a very well operated Hotel.
Easy access to all Tulum has to offer without the inconvenience of the beach road Hotels.
I have stayed in most of the 4 to 5 star Hotels in Tulum over the past 20 years and prefer the Aloft.
Its a very friendly Hotel that you can really enjoy with all the restaurants and shops within walking distance.
I will be returning to Tulum again shortly and will again stay at the Aloft .
by A verified traveler
Posted 1 May 2024
I enjoyed my stay at Aloft Tulum, and would definitely return
by A verified traveler from Marysville
Posted 1 May 2024
by A verified traveler
Posted 30 Apr 2024
Excellent
by A verified traveler
Posted 29 Apr 2024
Absolutely horrible
Comment from Hotel Management
29 Apr 2024 by Aloft Tulum , Hotel Management
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us to improve the service.Once again, I thank you for taking the time to share your comments.
by A verified traveler
Posted 21 Apr 2024
loved it
Comment from Hotel Management
24 Apr 2024 by Aloft Tulum , Hotel Management
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 18 Apr 2024
Great value for money. It’s located exactly midway from the beach and the city, you can walk or bike both ways. The rooms are clean and service is good. The rooftop pool and bar are good as well.
Comment from Hotel Management
19 Apr 2024 by Aloft Tulum , Hotel Management
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.Once again, I thank you for taking the time to share your comments. We look forward to welcoming you back soon.
by A verified traveler
Posted 11 Apr 2024
There are other options in the area far better for the price.
Comment from Hotel Management
11 Apr 2024 by Aloft Tulum , Hotel Management
On behalf of the entire hotel team, I would like to thank you for sharing your comments. They are very helpful to us and will be shared with the entire hotel team.
by A verified traveler
Posted 1 Apr 2024
My recent stay at Aloft in Tulum, Mexico, was far from the relaxing getaway I had anticipated. Despite the hotel’s promising amenities and favorable location, our experience was marred by a series of unfortunate events, culminating in a significant inconvenience that greatly impacted our vacation.
Upon arriving, we were initially impressed with the modern design and the welcoming atmosphere of the hotel. However, our positive impressions quickly faded when we encountered a major issue with our room. Shortly after settling in, we discovered that our room was flooded. The shock and discomfort of finding water all over the floor cannot be overstated. Not only was it a safety hazard, but it also caused a great deal of stress as we scrambled to protect our belongings from damage.
The response from the hotel staff, while prompt, did not fully compensate for the distress caused. We were moved to another room, but the process was far from smooth. The disruption to our stay was significant, requiring us to repack our belongings, navigate through the hotel's reassignment process, and settle into a new room, all of which consumed time and energy that should have been spent enjoying our vacation.
Furthermore, the inconvenience of moving rooms disrupted our plans for the day and left us feeling unsettled and frustrated. While we understand that accidents happen, the situation could have been handled more efficiently to minimize the impact on our stay.
Regrettably, this experience has
Comment from Hotel Management
7 Apr 2024 by Aloft Tulum , Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
