Ratings based on 418 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
There was flood in my room and my little started getting bitten by bugs. Not a good stay.
Comment from Hotel Management
7 May 2024 by Guest Experience Team, Hotel Management
We're sincerely sorry for the inconveniences you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future.
by A verified traveler
Posted 5 May 2024
It was very conveniently located to a couple of venues important to my trip.
Comment from Hotel Management
6 May 2024 by Regards,Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Guest Experience Team, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
7 May 2024 by Guest Experience Team, Hotel Management
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 8 Apr 2024
It's reasonably priced. It's not new or updated but clean. Staff was very friendly and helpful.
Comment from Hotel Management
8 Apr 2024 by Guest Experience Team, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.
by A verified traveler
Posted 7 Apr 2024
Good place for R&R at the end of the day
Comment from Hotel Management
8 Apr 2024 by Guest Experience Team, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Owasso US-169. We are quite pleased to hear that you had a good overall impression of your stay.
by A verified traveler
Posted 2 Apr 2024
Nice
Comment from Hotel Management
4 Apr 2024 by Guest Experience Team, Hotel Management
Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you rated us four stars but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.
by A verified traveler
Posted 6 Mar 2024
Rooms need to be updated, fridge did not work there was no body soap, pillow and bed very uncomfortable.
Comment from Hotel Management
7 Mar 2024 by Customer Care Team, Hotel Management
Hi Frank,We apologize for the issues you encountered with the room amenities, including the non-functional fridge, lack of body soap, and discomfort with the pillow and bed. We understand how important these elements are to a comfortable stay. We are taking immediate action to address these concerns by initiating a room-by-room inspection to ensure all appliances are in working order and amenities are fully stocked. Additionally, we're reviewing our bedding options to provide a more comfortable sleeping experience. Your feedback is crucial to us in making these improvements, and we're committed to enhancing the quality of your stay. Thank you for bringing this to our attention, and we hope to welcome you back in the future to a much-improved experience.Best Regards, Guest Experience Team
by A verified traveler
Posted 13 Feb 2024
They gave us a different room than what I ordered. There was no microwave I had to complain at the front desk. They did bring one the second day. The ice machine did not have any ice
Comment from Hotel Management
16 Feb 2024 by Customer Care Team, Hotel Management
Hi Lawrence,We're sincerely sorry for the inconveniences you experienced during your stay. It's unacceptable that you were provided with a different room than you ordered and had to request a microwave. Additionally, the lack of ice in the ice machine is not up to our usual standards, and we apologize for the inconvenience. We appreciate your feedback and will address these issues with our team to ensure improvements are made. Please know that your satisfaction is our priority, and we hope to have the opportunity to welcome you back for a much improved experience in the future. Best Regards, Guest Experience Team
by A verified traveler
Posted 7 Feb 2024
Got bitten by bedbugs
Comment from Hotel Management
8 Feb 2024 by Guest Experience Team, Hotel Management
Hi Ida,We're truly sorry to hear about your experience with bedbugs during your stay. Please accept our sincere apologies for any inconvenience this may have caused. The comfort and well-being of our guests are of utmost importance to us, and we take reports of this nature very seriously. Our team is actively addressing the situation to ensure that it's thoroughly resolved, including implementing rigorous pest control measures and conducting thorough inspections of all our rooms. We appreciate your feedback and thank you for bringing this matter to our attention. We request you give us another chance to host you successfully!Best Regards, Guest Experience Team
