Ratings based on 984 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
All good
Comment from Hotel Management
20 Jun 2024 by Hotel Manager , Hotel Management
Dear TONYA,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024
The Hallways were dirty, the shower door wouldn't close unless you picked up on it . Just wasn't one of the best Best Western plus Hotels we've stayed at. We have stayed in other ones and they have been clean. Suppose to get my 50.00 deposit back when we checked out and still haven't received it. Won't stay again.
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your recent stay. Your comments regarding the cleanliness of the hallways and the issue with the shower door are concerning, and we will address these matters with our housekeeping and maintenance teams to ensure such issues are rectified.Regarding the deposit refund, please accept our apologies for any delay you may have experienced. We will investigate this matter promptly and ensure that your deposit is returned to you as soon as possible.We appreciate your loyalty to the Best Western Plus brand and regret that your stay did not meet your expectations. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Jun 2024
Nice
Comment from Hotel Management
18 Jun 2024 by Hotel Manager , Hotel Management
Dear Rashaun,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jun 2024
The floors are nasty and dirty and the room smells of weed! And the breakfast was gross need more options.
Comment from Hotel Management
17 Jun 2024 by Hotel Manager , Hotel Management
Dear Ranada,We sincerely apologize for the disappointing experience you had during your stay. Maintaining cleanliness and a pleasant environment are top priorities for us, and we regret that we fell short in this instance. We will address the issues you mentioned with our housekeeping and maintenance teams immediately to ensure improvements are made. Regarding breakfast, we appreciate your feedback and will review our options to see how we can enhance the variety and quality offered. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Jun 2024
The property needs a make over for sure. But I love its location, tucked back but still in an area with lots of shopping options. Check in was sooo easy, clerk was friendly as was housekeeping. Breakfast was just ok, but it’s free
Comment from Hotel Management
17 Jun 2024 by Hotel Manager , Hotel Management
Dear Julie,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our convenient location with lots of shopping options nearby and that you found the check-in process easy with friendly staff. We appreciate your understanding regarding the need for a makeover of the property. Your comments about breakfast are noted, and we will review them to see how we can improve. We hope to have the opportunity to welcome you back again in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jun 2024
Kids around the hall way free breakfast but empty we only have egg not good coffee is ok.
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the children in the hallways and the breakfast experience. We regret to hear that the breakfast did not meet your expectations, and we will certainly take your feedback into consideration to improve our offerings. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another fantastic experience!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jun 2024
Bad communication
Comment from Hotel Management
7 Jun 2024 by Danny., Hotel Management
I am sorry but there was no miss communication from the hotel side, it was a misunderstanding on your side. Even after that we tried to accommodate Mr.Cesar, because he wanted to stay few more nights, but he wanted to name his own prize, he tried to bully the and misguide the staff, management did not fall for that, end result is one star review. Unfortunately, this is the world we leave in. Thank you.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your perfect rating! We're thrilled to hear that you enjoyed your stay with us. We aim to provide our guests with exceptional service and comfort, and we're delighted that we met your expectations. We look forward to welcoming you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 31 May 2024
You could tell the floor hadn’t been vacuumed in lord knows how long. There was a puddle of something in the elevator all night into the next day. There was trash every where. The key slider to get into the building was broke so anyone could come in at any moment. There was trash on top of the screen thing inside the elevator. Just not clean at all
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you encountered during your stay. We take cleanliness and security very seriously, and your comments have been addressed with our housekeeping and maintenance teams to ensure immediate improvements are made. We value your patronage and hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Manager
