Ratings based on 74 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Mar 2024
No front desk. Penthouse room fixtures not well maintained. Bidet was missing. Sink faucet leaked. No hot water on sink faucet. No drain plug on sink. Shower had low flow, visibly clogged shower head, and wide temperature fluctuation. No shampoo or body wash in shower. Room and balcony doors didn't open & shut properly. Room safe contained dead & corroding batteries; required use of emergency key. Room entry via physical key (no key card or RFID tag). Room entry door not solid (glass pane could be easily broken for intrusion). Housekeeping staff rarely left balcony door locked in the same way it was left (bolted at top & bottom). No phone in room to contact management or staff. On site cafe closed earlier than posted hours. Cafe regularly was out of many menu items. Management/staff hid or otherwise did not disclose cost of some charges associated with scuba activities until after the charges were already incurred. Property uses handwritten records for tracking guest expenses and discloses contents of these records only upon request or at check-out. (No copy of records provided to guest until check-out, though guest may photograph the records upon request.) Many services offered by property are available at lower cost, higher quality, or both within a few hundred meters; it pays to shop around if you don't mind the walk!
Housekeeping honored each of my requests to skip room cleaning. Cafe staff honored many additional small requests. Wayan G was an amazing scuba guide!
by A verified traveler
Posted 10 Dec 2023
Trawangan Wreck Divers is a great facility - good access to great sites, great dive guides, great facilities. This was my first trip back post Covid - was too long between trips!
by A verified traveler
Posted 3 Aug 2023
Comment from Hotel Management
13 Aug 2023 by SueC, Hotel Management
Thank you Franck
by A verified traveler from Fort Lauderdale
Posted 29 Jul 2023
Be careful with Owner intimidating you to buy OVERPRICED TOURS, if you don't buy it he starts abusing his authority and make you feel uncomfortable
Comment from Hotel Management
1 Aug 2023 by TWD Customer Service, Hotel Management
We are very sorry to hear you felt this way Corrinne. The intention was definitely not to intimidate.We have taken a note of your feedback and will act accordingly. Many thanks
by A verified traveler
Posted 27 May 2019
The bedroom was clean and spacious but the toilet fixtures were poorly maintained. Faucets and wash basin was leaking. The staff were friendly and helpful.
The location of the resort is quite secluded and a couple of hundred meters away from the main road through narrow unlit path. For pedestrians, that meant walking in pitch darkness. Torch or handphone light will be needed. Once on the main road, it's about another km to the shops and restaurants.
Comment from Hotel Management
28 May 2019 by Sybille, Hotel Management
thank you very much for your feedback. Please let me know which villa # you stayed in, so I can get the bathroom issue looked at. Guests who stay in our villas have access to free shuttle service to avoid walking into Tulamben village at night.
by A verified traveler
Posted 27 Apr 2019 on Hotels
Comment from Hotel Management
1 May 2019 by Sybille - Reservations, Hotel Management
thank you Daniel - much appreciated
by A verified traveler
False advertisement
Posted 25 Mar 2019 on HotelsWe were very unhappy with our stay and actually left the hotel 4 days early. The resort advertises it is beach front with 6 pools and 2 restaurants. When in fact, the resort is actually split in two. One part is beach front and the other is a 20 minute walk away, far from the beach. We stayed in the part that was not beach front and only had 2 pools and a restaurant. Definitely not what we thought we were going to get. There is no reception, so none to complain to. The room we had was okay, but the sink blocked, as there's no reception, we had to tell the restaurant staff. Nothing was done to fix this. The restaurant staff were rude and we felt as though we were a burden to them. They would not even greet us when we sat at the table, only came and put the menu down and walked off. Once we had finished any food, we would have to get up and ask them for the bill everytime. - very bad service. Overall, we would not recommend, nor go back and feel like the resort should advise people that it is split in 2.
Comment from Hotel Management
27 Mar 2019 by Sybille, Hotel Management
Hi Danielle - I am very sorry that you did not enjoy your stay with us. I'll let our IT person know about possibly changing the description on the Expedia / hotels.com website - thank you for your feed-back about the restaurant staff, I'll pass your comments on to our Balinese manager
by A verified traveler
Posted 28 Feb 2019
Not a diver however, good hiking. BBQ fish readily available. My bathroom had an offensive Oder but, all else was fine
Comment from Hotel Management
6 Mar 2019 by Sybille, Hotel Management
thank you for your comments.
I hope you reported the odor in the bathroom to our dive centre staff.
by A verified traveler
Posted 1 Feb 2019
Great prices for Diving. Ship Wreck a short walk across the Street. good breakfast
Comment from Hotel Management
6 Feb 2019 by Sybille, Hotel Management
thank you for your feed-back
by A verified traveler from Melbourne
Posted 8 Jan 2019
Amazing time at Tulamben Wreck divers. A bit too much persistent with the diving stuff (I get it, is what I meant to be doing there). Nevertheless lovely staff, great facilities. Highly recommended
Comment from Hotel Management
9 Jan 2019 by Sybille, Hotel Management
thank you for your positive feedback - yes, I understand, the staff can be a little enthusiastic about diving :-))
