Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from SHEPHERDSVILLE
Posted 7 Jun 2024
2 bedroom rooms are great for our family with two teens. Property is beautiful.
Comment from Hotel Management
8 Jun 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to write a review! We are glad you enjoyed your stay! We hope you will stay with us again in the future!
by A verified traveler
Posted 5 Jun 2024
Great access to all major highways in the region.
Comment from Hotel Management
7 Jun 2024 by Janina, Hotel Management
I would like to thank you for taking the time to give us a review from your recent stay. Based on the scores you gave us, I am very pleased that you enjoyed your overall hotel accommodations. Thank you again and looking forward to the next time your travels bring you back to Seattle/Tukwila area.
by A verified traveler
Posted 4 Jun 2024
Enjoyed our stay at this facility. It was very clean. The staff was very kind and Courteous. The parking was well lit and safe. Would stay there if I ever visit Seattle again.
Comment from Hotel Management
5 Jun 2024 by Janina, Hotel Management
Thank you for your kind review about our hotel and staff. We greatly appreciate your business, and we look forward to your next visit.
by A verified traveler
Posted 4 Jun 2024
The property itself was great, spacious, clean and overall very nice. However, the lack of customer service really brings this place down. Not sure if they are understaffed and miserable or just plain miserable. Requested early check-in, not honored or even the slightest sympathy that they weren't able to accommodate us - they didn’t even acknowledged I had asked. I was greated with a smile, but one time from one person. When asking a question, it felt like i was annoying them. Gave us the wrong times for breakfast on a weekday, thankfully we managed to get the leftovers. However they gave us a face like how dare us and couldn't even provide us with a packet of ketchup, for which they said "we ran out".... really? Not to mention the breakfast was horrible. Meat with no name of what type of meat it was, everything was cold except for what u toasted. Lastly they bluntly told me i was not going to get any room service, they say maybe every other day, but nothing. I am very unsure if i would stay here again.
Comment from Hotel Management
4 Jun 2024 by Janina, Hotel Management
We never want to disappoint a Hilton Honors member. Thank you for bringing these issues to our attention, and we apologize for the inconvenience. The experience you described is unacceptable, and it does not reflect the high standards that we strive to deliver. We will share this feedback with our team members and leadership to make improvements where necessary. We hope to have the opportunity to deliver a better experience on a return visit.
by A verified traveler
Posted 3 Jun 2024
Perfect for a night at the airport. The place isn't fancy but it is clean and comfortable.
Comment from Hotel Management
3 Jun 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to write a review! We are glad you enjoyed your stay! We hope you will stay with us again in the future!
by A verified traveler
Posted 27 May 2024
We had a great time staying at this place. Would stay there again.
Comment from Hotel Management
28 May 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to write a review! We are glad you enjoyed your stay! We hope you will stay with us again!
by A verified traveler
Posted 20 May 2024
Noisy at night because of train running near by.
Comment from Hotel Management
20 May 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to write about your stay! We are glad you enjoyed your stay overall and apologize for any inconvenience the train may have caused. We hope you will stay with us again in the future!
by A verified traveler
Posted 19 May 2024
Great stay! So comfortable, convenient location, quiet, and wonderful breakfast!
Comment from Hotel Management
20 May 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to write about your experience! We are glad you enjoyed your stay! We hope you will stay with us again!
by A verified traveler
Posted 18 May 2024
This property might be a little out dated but it was pretty awesome…would definitely stay here again
Comment from Hotel Management
20 May 2024 by Guest Service Representative, Hotel Management
Thank you for taking time to write about your experience! We are glad you enjoyed your stay! We hope you will stay with us again!
by A verified traveler
Posted 10 May 2024
Very spacious suites. Come with breakfast which is a great value
Comment from Hotel Management
10 May 2024 by Janina, Hotel Management
I would like to thank you for taking the time to give us a review from your recent stay. Based on the scores you gave us, I am very pleased that you enjoyed your overall hotel accommodations. Thank you again and looking forward to the next time your travels bring you back to Seattle/Tukwila area.
