Ratings based on 101 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Ying, Hotel Management
Hello Dennis,Thank you for taking the time to review your recent stay with us. We hope to see you again soon.
by A verified traveler
Posted 17 Apr 2024
Long story short, we never got our room but were charged for it. Lucky for me I put a hold on my CC. At 3pm, my check in time, I called to make sure the room was ready and was told it was not and there was no ETA for when it would be though I was told they would call me back. Th woman on the phone was very unapologetic and indifferent. She mentioned something about the maids having trouble turning the rooms. I let an hour and a half pass and called 5x with no answer. I left a message explaining that this was unacceptable and I would be putting a hold on my CC in case they tried to charge me and I would no longer be needing the room. At 9:30 PM a different person called asking if I was coming and told me they tried to charge my card but it was declined. I explained the situation to her and she was apologetic. The next day I called to make sure it was ok for me to take the lock off my CC and got someone else who was unaware of the situation, didn't offer me anything for my time but assured me they were sorry and the reservation had been canceled. I have two small children and was in town for an event. This whole situation was so chaotic and the lack of customer service I received was pretty appalling. The room was supposed to be $260 for an evening but they were trying to charge me $320. I also had to get a new card as the CC company was having issues getting the lock off which isn't the hotels fault but more bs I had to deal with because someone majorly dropped the ball.
Comment from Hotel Management
20 Apr 2024 by Ying, Hotel Management
Dear Lori,Thank you for taking the time to provide feedback and bringing these concerns to our attention. We sincerely regret that your experience was less than perfect. We hold ourselves to the highest standards and have addressed this issue. We take opportunities like this as a learning opportunity to better our service. Once again, we apologize for the experience and hope that you will give us a chance to better be of service to you in the future.
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Ying, Hotel Management
Hi David,Thank you for taking a a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back this way.
by A verified traveler
Never again.
Posted 27 Dec 2023 on HotelsI was very disapointed in the fact I could not collect my Marriot award points as I booked via Hotels.Com. Knowing this I Will never book via Hotels.com again.
Comment from Hotel Management
27 Dec 2023 by Courtney, Hotel Management
Thank you for your review. We do appreciate knowing whether your stay was good, bad or indifferent. I do apologize about the Bonvoy Points, as those cannot be accrued using any 3rd party booking sites.
by A verified traveler
Posted 13 Dec 2023
Liked that i could work from the couch with little table or from full desk. Room was very quiet! Unfortunately I got in late and left early so i can't speak to the other amenities. I'd stay here again
Comment from Hotel Management
13 Dec 2023 by Ying, Hotel Management
Dear Lisa and John Leonard,Thank you for taking a moment to review your recent stay with us. We are delighted to hear you had had a comfortable stay despite the short visit for you. We look forward to welcoming you back next time.
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
5 Nov 2023 by Ying, Hotel Management
Thank you for taking the time to review your most recent stay with us. We hope to have the pleasure of hosting your future stays with us should travel brings you back to Tucson.
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Ying, Hotel Management
Hello Mr. Fadi,Thank you so much for taking the time to review your recent stay. We always look forward to your stays with us!
by A verified traveler
Posted 14 Aug 2023
Comment from Hotel Management
2 Sep 2023 by Ying, Hotel Management
Thank you for for taking the time to rate your stay with us. We hope to have to have the pleasure of hosting your future stays should travel brings you back to Tucson.
by A verified traveler
Posted 26 Jul 2023 on Hotels
Comment from Hotel Management
29 Jul 2023 by Ying, Hotel Management
Hi Dora! Thank you for taking a moment to review your recent stay with us. We hope to have the pleasure of hosting your future stays should travel brings you back to Tucson.
by A verified traveler
Posted 20 Jul 2023
Brianna was super nice and helpful when I called prior to checking in. So sweet and courteous when we checked in late evening!! Thank you!!
Comment from Hotel Management
20 Jul 2023 by Courtney, Hotel Management
Thank you for your response! We will make sure and let Brianna know how wonderful she is, and that you had a wonderful check in experience!
