Ratings based on 978 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The bad stuff:
The room service food was overpriced for the mediocre quality it was. The “smashburger” tasted like a double bacon cheeseburger from Jack in the Box. The bbq wings were delivered cold and lacked flavor, it just tasted like the sauce was store brought. We ordered sodas but they were never delivered to our room. The cocktails at the pool were also expensive and there weren’t impressive. It just tasted like bottom shelf alcohol with a simple mixer. I expect unique handcrafted cocktails for the prices I’m paying. The adult pool is too close to the kids pools so you can hear kids screaming the whole time. The pool area was very dirty throughout the day, with trash laying everywhere including by the adult pools.
The good stuff:
The self parking was very easy. The views around the property are nice. The rooms are also very nice and what I expected from the website gallery.
Comment from Hotel Management
30 Apr 2024 by FP/dh, Hotel Management
Thank you for taking the time to tell us about your stay. We apologize for missing your expectations for in room dining, and for service in our pool oasis. We appreciate the compliments for our resort views, guestrooms, and availability of self-parking. We regret that you were not fully pleased with your recent overall experience, and sincerely hope your next stay is impressive in every way.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by FP/dh, Hotel Management
It was our pleasure to welcome you to our beautiful resort. Thank you for sharing your review with us. We hope you enjoyed your stay, and might consider returning in the future.
by A verified traveler
Posted 29 Apr 2024
Had no clue that the property was under renovation, so there was limited facilities, the polls getting outdated and very limited items at the pool for premium drinks. Been going to this property for years and it’s definitely losing its luster… I wish the app would’ve told me that half of the properties under construction… Bad experience.
Comment from Hotel Management
29 Apr 2024 by FP/dh, Hotel Management
Thank you for your frequent stays in our resort. Your impressions are very important to us, and we apologize for missing your expectations during your recent stay. We are working to improve our guest experience, but we regret the negative impact it had your recent visit. We hope to have an opportunity to welcome you for a more memorable stay in the future.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Property Management , Hotel Management
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.
by A verified traveler
Posted 19 Apr 2024
Parts of the hotel were being refurbished when we were there, so it was not in perfect shape chili due to the construction. Would like to go back another time when it’s all done so we can see how great it’s all going to look. Lovely property & amazingly relaxing.
Comment from Hotel Management
19 Apr 2024 by FP/dh, Hotel Management
Thank you for sharing your thoughts. Please excuse us for the parts of your stay that were impacted by our effort to improve our guest experience. We appreciate your interest in returning to our resort in the future, and look forward to the opportunity to welcome you for another restful stay.
by A verified traveler
Posted 18 Apr 2024
The resort is completely under construction
Comment from Hotel Management
18 Apr 2024 by Property Management , Hotel Management
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
29 Apr 2024 by FP/dh, Hotel Management
Thank you for letting us know you enjoyed your experience. We are honored by your excellent rating. Hopefully your travels will bring you back to Tucson for another great stay.
by A verified traveler
Posted 1 Apr 2024
Really need to decorate your pool bar .. Looks like the county jail..... New and More drawers in the rooms
Comment from Hotel Management
3 Apr 2024 by FP/dh, Hotel Management
Thank you for your feedback. Your impressions are very important to us, and meeting your expectations is our highest priority. We hope to have an opportunity to welcome you for a memorable stay in the future.
by A verified traveler
Posted 30 Mar 2024
Beautiful desert gardens.
Since it is already pricy & they also charge a daily resort fee it was annoying to be nickel & dimed on everything else. They had Guacamole & S’mores nights but sadly were not complimentary
Comment from Hotel Management
2 Apr 2024 by FP/dh, Hotel Management
We appreciate the compliment for our beautiful setting. Your impressions mean the world to us, and we are grateful for the feedback. Providing you with an experience that meets and exceeds expectations is our highest priority. We hope to have the privilege of greeting you for another stay.
by A verified traveler
Posted 29 Mar 2024
Needed more pool waiters/waitresses
Comment from Hotel Management
1 Apr 2024 by FP/dh, Hotel Management
Thank you for sharing your review. We will share your feedback with our food and beverage team leaders so we may continue to provide you with an excellent experience. We look forward to your next stay.
