Ratings based on 984 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Room had lots of small flying bugs and bathroom could have been cleaner.
Comment from Hotel Management
16 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Steven, I appreciate you sharing your feedback following your stay at the Red Roof Inn Tucson South - Airport. I was saddened to read that your stay fell short of your expectations due to the insects and the lack of cleanliness in the bathroom. Humble accept our apologies for the impact this had on your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
Great staff!!!!!!
Comment from Hotel Management
6 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN TUCSON SOUTH - AIRPORT. Carrie, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our great staff. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Carrie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Ericka, Hotel Management
Thank you for staying at Red Roof Inn Tucson South Airport. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Osmar,Thank you for choosing to stay at our Red Roof Inn Tucson South - Airport. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Apr 2024
Great staff!!
Comment from Hotel Management
18 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Thank you for giving us a 5 out of 5 score on our review, Carrie. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with our friendly staff service.We hope you choose to stay with us again here at our Red Roof Inn Tucson South - Airport.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Stayed two nights was very peaceful
Comment from Hotel Management
11 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Krystal,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our peaceful location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Mohamed, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Tucson South - Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 28 Mar 2024
I checked into my room on monday for a monday-thursday trip. The bathtub had hair in it. The sink had hair in it. They never once came in to clean or restock our towels/ toilet paper. we call the front desk at least 3 times with no answer. The next day they locked us out of our room and said "oh i thought you were leaving today" and that was on tuesday. They only have 2 blankets on the bed thin as paper. We had to go buy another blanket. For 67$ a night with no breakfast and hair in the room i would not recommend this place.
Please do not go here!!!
Comment from Hotel Management
2 Apr 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Jhonny,Thank you for telling us about your recent visit at RED ROOF INN TUCSON SOUTH - AIRPORT. I was disappointed to read that the condition of the tub, no breakfast and the blankets on the bed were the downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvement. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 25 Mar 2024
This is a motel that looks like it was condemned and yet they are selling rooms. The whole property is a mess and there is no way anyone should be allowed to operate a hotel there.
Comment from Hotel Management
30 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson South - Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the up keep of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Jay,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson South - Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
