Ratings based on 1,015 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
When we pull d around to our room we were “welcomed” by a group of men out on the balcony. Very uncomfortable unloading the vehicle and getting my 3 young daughters into our room.
As we were trying to sleep we were awoken several times my screaming and several loud booms. We’ve stayed at several La Quinta locations and it’s always been my preferred place to stay but this one wasnt a good experience. The nightstand looked like it wasn’t wiped down along with the self on the bathroom. Also, the remote in our room didn’t work well. Not sure if we will stay at the one we were planning on on our way back.
Check in and check out staff was great though.
Comment from Hotel Management
19 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Dear Krystal,Thank you for taking the time to share your feedback with us. We're sincerely sorry to hear about the challenges you encountered during your stay. Your comfort and safety are our top priorities, and we regret that your experience fell short of expectations.Please know that we take your comments seriously and will address the issues you mentioned with our team to ensure improvements are made. We appreciate your loyalty to La Quinta and hope to have the opportunity to regain your trust during your future travels.
by A verified traveler
Posted 16 May 2024
Plugin by the sink did not work so my hearing aids didn’t charge. I didn’t realize it until we left and down the road they stopped working.
Comment from Hotel Management
17 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Hi Alma,We’re sorry to hear about the issue with the sink plug. We appreciate you bringing this to our attention and will have our maintenance team address it immediately. We hope to welcome you back soon for a flawless stay.
by A verified traveler
Posted 16 May 2024
Great area and friendly staff.
Comment from Hotel Management
16 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Thank you, Sergio! We're glad you enjoyed our prime location and experienced our warm hospitality. Looking forward to welcoming you back soon!
by A verified traveler
Posted 14 May 2024
Overall the stay was good. Super hot day and Ice machine did not work. They will charge you $100 additional refundable deposits without telling. They do have a sign but don’t tell you verbally, and whined asked if the extra 100 was the deposit the answer was, “well that’s common knowledge” yes, it is coming knowledge but all hotels that I have stay at explain what you are being charged. Also they automatically charge the card on file without asking if that was the payment method we wanted to use and without confirming the amount that was being charged. I did get my deposit back but we wanted to use a different card but didn’t have a chance.
Comment from Hotel Management
14 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Thank you for your feedback. We're glad to hear you had a good stay overall, despite the inconvenience with the ice machine. We apologize for any confusion regarding the deposit policy and payment method. Your input is valuable, and we'll strive to enhance our communication to ensure a smoother experience for our guests. We hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 11 May 2024
Fair price for location
Comment from Hotel Management
11 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Dear Steve,Thank you for your review and for choosing to stay with us. We're glad to hear that you found our location convenient and the price fair. Your feedback is valuable to us, and we'll continue to strive for excellence in providing great value and service. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 10 May 2024
Comfy bed! Animal friendly!
Comment from Hotel Management
11 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Dear Erika,Thank you for your wonderful review! We're delighted to hear that you found our beds comfortable and enjoyed our pet-friendly policy. Ensuring a cozy and accommodating stay for all our guests, including their furry friends, is important to us. We look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 6 May 2024
Nice accommodation.
Comment from Hotel Management
8 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Dear Vickneswaran,Thank you for the fantastic review! We're thrilled to hear that you enjoyed your stay with us and found our accommodation to your liking. We look forward to hosting you again soon!
by A verified traveler
Posted 4 May 2024
We left this property it was Dirty and we did not feel safe!
Comment from Hotel Management
5 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
"Dear Eileen,We're genuinely sorry to hear about your dissatisfaction. Rest assured, we're taking immediate steps to address cleanliness and security concerns.Best regards
by A verified traveler
Posted 4 May 2024
It was a pretty good stay I stayed for 3 nights and saw a lot of bad reviews before the stay I mean you pay for what you get but all in all it was a nice comfortable place people just expect a lot. Staff was friendly also. Close to a lot of good places like park place mall and zoo.
Comment from Hotel Management
5 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Dear Luis,Thank you for choosing LaQuinta and for sharing your experience. We're delighted to hear you enjoyed your stay and found our location convenient. Your kind words about our staff mean a lot. We hope to welcome you back soon for another comfortable stay!
by A verified traveler from Hickory Creek
Posted 2 May 2024
I stayed 10 days and the bedsheets were never changed.
Comment from Hotel Management
3 May 2024 by Jaun Johnson Front Desk Manager, Hotel Management
Hi Charmaine, we apologize for the oversight. Your feedback is important, and we'll make sure to address this issue moving forward. Thank you for bringing it to our attention.
