Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
the light in the room is terrible ,the rest is good
by A verified traveler
Posted 29 Apr 2024
We didn't like that we found a cockroach in my room.
Comment from Hotel Management
29 Apr 2024 by Vincent-Guest Service Supervisor, Hotel Management
We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment is our top priority, and we take reports of pests very seriously. Rest assured, we have promptly addressed the issue with our pest control team to thoroughly inspect and address any concerns to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out to our team if there's anything else we can assist you with.
by A verified traveler
Posted 27 Apr 2024
Pool was very nice. Good restaurant. Proximity to U of A.
Comment from Hotel Management
28 Apr 2024 by Alex, Hotel Management
Thank you!
by A verified traveler
Posted 26 Apr 2024
I like that the hotel stays in the middle of town and everything is around it from restaurants and mall and theater and all other great attractions.
Comment from Hotel Management
26 Apr 2024 by Vincent-Guest Service Supervisor, Hotel Management
Thank you Gabriel for the positive feedback. We look forward to seeing you again.
by A verified traveler from Glendale
Posted 26 Apr 2024
It was close to where I needed to go in Tucson
Comment from Hotel Management
26 Apr 2024 by Vincent-Guest Service Supervisor, Hotel Management
Thank you for your positive feedback! We look forward to seeing you again soon.
by A verified traveler from Fairfield
Posted 21 Apr 2024
Staff was exceptionally upbeat and helpful. Pool area and bar created a pleasant vacation oasis vibe and we were 15 minutes to the downtown night life.
Comment from Hotel Management
21 Apr 2024 by Vincent-Guest Service Supervisor, Hotel Management
Thank you for your positive review of your stay at our hotel. If there is anything we could have done to make it a 5, please let us know and as always, we look forward to seeing you again!
by A verified traveler
Posted 16 Apr 2024
No air conditioning. Told me maintenance would come. They did not. Had to call again. Guy came, told me it was now blowing cold air and left. 2 hours later reported it again. Said they needed to take the unit apart - I was leaving in less than 24 hours and did not want to have to leave my room all day for them to do this. When I asked for compensation they said it’d have to go through Expedia - Expedia said it needed to go through hotel as I paid at check in. Complete run around. I travelled 10 hours it was 95 degrees - complete hassle
Comment from Hotel Management
16 Apr 2024 by Vincent-Guest Service Supervisor, Hotel Management
Dear Lisa,Thank you for bringing your recent experience to our attention. I sincerely apologize for any inconvenience you’ve encountered during your stay with us. We take guest feedback seriously, and I appreciate your patience as we work to resolve this matter. Sadly, I am not able to look up your reservation but would like to have you speak to our Guest Service manager. If you don't mind, please call the hotel and we will make it right!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Alex, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 12 Apr 2024
Beautiful grounds, easy and fast check in, room is great, and awesome service at the bar/restaurant tonight.
Comment from Hotel Management
13 Apr 2024 by Alex, Hotel Management
Thank you!
by A verified traveler
Posted 11 Apr 2024
The only complaint is no free breakfast. All other places are having free breakfast. We loved staying there and staff is great but sorry to say, we will be looking for another place on our next stay.
Comment from Hotel Management
13 Apr 2024 by Alex, Hotel Management
Thank you for sharing your recent experience at our property. Normally at Doubletree hotels breakfast is not complimentary but you can always add it to your reservation if you choose to. Thank you again for your time and feedback.
