Ratings based on 982 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Las Vegas
Posted 9 Jun 2024
Friendly staff.
Comment from Hotel Management
13 Jun 2024 by Jared, Hotel Management
We are incredibly grateful that you took the time out to leave us a 5-Star review. We hope to see you again soon!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Beatrice Turcu, Hotel Management
Thank you for taking the time to make this review.Once renovation is complete we hope you'll give us another opportunity to get a 5 star review instead!
by A verified traveler
Posted 29 May 2024
This is our preferred hotel in Tucson but it was under remodeling, then breakfast was not as good as regular and accessing was complicated, I think there should be a warning when advertising this hotel for reservation.
Comment from Hotel Management
29 May 2024 by Jared, Hotel Management
Hello Dora, We do apologize for not meeting expectations this time around, we are going through a full property renovation at this time and we are trying our best to make it as smooth as possible for our guests. There is currently a message on all websites including 3rd parties warning about the renovation we are aware the warning should be at the top of the page but 3rd parties have it at the bottom so we do apologize for that.We hope you give us another chance next time you're in town and we are done with renovations!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Beatrice Turcu,, Hotel Management
Hi Raymond,I do see you only gave us a 3 out of 5 stars. I am sorry we weren't able to obtain more starts from you but we encourage you to give us another chance after renovation is complete.Sincerely,
by A verified traveler from Phoenix
Posted 12 May 2024
Noisy neighbors
Comment from Hotel Management
14 May 2024 by pt, Hotel Management
Hi Vivek,We appreciate you taking the time for the survey. Hopefully with this remodel it will soundproof the rooms somewhat. We do hope you come back so we can show you a "10" stay.Have a great dayPam
by A verified traveler
Posted 29 Apr 2024
Very polite staff!
Comment from Hotel Management
29 Apr 2024 by Sue L., Hotel Management
Hi Elisa, thank you for the nice comment about our team! We hope to see you soon!
by A verified traveler
Posted 28 Apr 2024
Toni gave an excelent customer service, great check in
Comment from Hotel Management
29 Apr 2024 by Sue L., Hotel Management
Jose, thank you for the rating and feedback. We appreciate you! Come back soon.
by A verified traveler
Posted 27 Apr 2024
This was one of the worst hotels I've stayed in. There was feces on the shower wall. The entrance to the elevator was small so it was a tight space to get the cart with luggage through. Got switched to another room, only got $20 taken off the total for the inconvenience. Not enough was done in my opinion. The breakfast was horrible.
Comment from Hotel Management
4 May 2024 by pt, Hotel Management
We are very sorry you had this experience. We did address it very first thing with the house keeping manager. The elevator is on the small side, but it does accommodate 2 people and the luggage or the rack.We are heading into our remodel and hope that you will give us another chance to show you a good stay.Have a great dayThank youPam
by A verified traveler
Posted 26 Apr 2024
Nice experience
Comment from Hotel Management
29 Apr 2024 by Sue L., Hotel Management
Hi Julio, thank you so much for the rating and comment. We look forward to welcoming you back to Comfort Suites at Tucson Mall soon!
by A verified traveler
Posted 24 Apr 2024
The hotel was okay, it's a Comfort Suites. However, the hotel stated there were EV charging stations. I show up and they were "out of order" and unusable which was inconvenient given I had an EV. Half of the parking lot was taken up by trucks so there was nowhere for me to park. The front staff had to move their car in order for me to be able to park. The front staff was accommodating and the room was clean, but given the issues I ran into I probably wouldn't stay here again.
Comment from Hotel Management
25 Apr 2024 by Sue L., Hotel Management
Hello Dalia,Please accept our most humble apology for the issues with parking and the EV charger being out of order. It's always our goal to exceed guest expectations and we did not do that for you. We're hoping for a second chance to make it right. Best regards.
