Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vancouver
Posted 18 May 2024
The propert is old and aging. The “renovation” is superficial and thus the bathroom fixture are old and not working. The beds are old and mattress are sacking like a fish net. The electric central control is small and indication lights are almost invisible in the dark
Comment from Hotel Management
20 May 2024 by Carlos Souza General Manager, Hotel Management
I'm sorry to hear about your experience. We take your feedback seriously and will address these issues with our maintenance and housekeeping teams. We are committed to providing a comfortable and enjoyable stay for all our guests, and your comments will help us improve the quality of our accommodations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Warmest regards,Carlos SouzaGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Carlos Souza General Manager, Hotel Management
Thank you for rating us 4 out of 5 for excellence! We appreciate your feedback and are committed to continually improving to ensure an even better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with more enjoyable stay.
by A verified traveler
Posted 6 Apr 2024
Definitely a safe fun area, busy, lots to do.
Comment from Hotel Management
8 Apr 2024 by Carlos Souza General Manager, Hotel Management
We're glad to hear that you enjoyed the area around the Holiday Inn Golden Mile in Hong Kong! Being located in a safe and lively neighborhood certainly adds to the overall experience for our guests. With plenty of activities and attractions nearby, there is always something to do and explore. We hope you had a memorable time discovering all that the area has to offer. Thank you for sharing your positive feedback, and we hope to welcome you back in the future for another enjoyable stay.Best regards,Carlos Souza General Manager
by A verified traveler
Posted 29 Mar 2024
Good
Comment from Hotel Management
29 Mar 2024 by Carlos Souza General Manager, Hotel Management
It is great to hear that we have served you well during your trip in Hong Kong. On behalf of us all here at the Holiday Inn Golden Mile, we very much hope to have the pleasure and privilege of welcoming you back very very soon. Warmest regardsCarlos SouzaGeneral Manager
by A verified traveler
Posted 14 Feb 2024
Great location and hotel with small kids
Comment from Hotel Management
15 Feb 2024 by Carlos Souza General Manager, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel, especially when traveling with small children. We understand the importance of a convenient location, and we're glad that our hotel's location worked well for you and your family.We strive to provide a welcoming and accommodating environment for families, and we're delighted that you found our hotel suitable for your needs. If there's anything specific that made your stay with your kids enjoyable, please let us know so that we can continue to enhance our services and amenities for families.Thank you once again for your kind words. We hope to have the pleasure of hosting you and your family again in the future. If you have any further questions or requests, please feel free to reach out to us. Safe travels!Warmest regards, Carlos Souza General Manager
by A verified traveler
Great Stay!
Posted 11 Feb 2024 on HotelsWe had a great stay!The room was spacious and clean, service was great. The location was near MTR, shops and restaurants. Traveling around HK was easier.
Comment from Hotel Management
13 Feb 2024 by Carlos Souza General Manager, Hotel Management
I'm glad to hear that you had a great stay! It's wonderful that you found the room spacious and clean, and that the service provided was excellent. The convenient location near the MTR, shops, and restaurants made it even easier for you to explore Hong Kong and enjoy your travels. Thank you for sharing your positive feedback, and if you have any other questions or need further assistance, feel free to let me know.Warmest Regards,Carlos SouzaGeneral Manager
by A verified traveler from Canton
Posted 30 Jan 2024
The staff were all efficient and friendly. All the staff knows basic English, so questions and instructions are effectively answered. Rooms are comfortable and breakfast buffet excellent.
Comment from Hotel Management
31 Jan 2024 by Carlos Souza General Manager, Hotel Management
Thank you for taking the time to provide feedback about your recent stay at our hotel. We are delighted to hear that you had a positive experience and enjoyed various aspects of your stay. Creating a comfortable and relaxing environment for our guests is important to us, and we are glad that we could meet your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
by A verified traveler
Excellent hotel
Posted 20 Jan 2024 on HotelsComment from Hotel Management
20 Jan 2024 by Carlos Souza General Manager, Hotel Management
We are very glad to see that you have found your experience with us pleasant and excellent. We look forward to having the chance to host you again, hope to see you again the next time you visit Hong Kong.Warmest Regards,Carlos SouzaGeneral Manager
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Carlos Souza General Manager, Hotel Management
Thank you for choosing our hotel and taking the time to provide positive review on your recent stay at our hotel. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
3 Feb 2024 by Carlos Souza General Manager, Hotel Management
Thank you for your kind remarks and high score for your staying experience with us.We look forward to hosting you again the next time you visit Hong Kong!Best Regards,Carlos SouzaGeneral Manager
