Ratings based on 16 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fairfield
Posted 14 Aug 2023
Хотелът е прекрасен - голяма и добре обзаведена стая, огромна тераса с чудна гледка към морето! Територията на комплекса също е добре поддържана. Има достатъчно шезлонги и място на плажа. Единствената ми забележка е, че няма хавлии за басейна или плажа
by A verified traveler from Montreal, Canada
Posted 6 Sep 2019 on Travelocity
Beautiful resort with very well maintained gardens, pools and beach. However the service in the restaurants and bars, were terrible. Unprofessional stuff with skills far below the expectations for this type of resort. Beach is beautiful, sand is rougher than other Burgas beaches. It’s about 1 km away from Losenetz but you have to walk on the street as there is no sidewalks and limited lighting at night. A shuttle is available for 1 lev but on hourly schedule and closes at 9. Not practical if you want to dine outside the resort.
Comment from Hotel Management
9 Sep 2019 by Oasis Resort & SPA, Hotel Management
Thank you for your feedback! We are sorry to hear you've had a bad time in our restaurants and bars and we will try to improve in order to maintain the high standards of our resort. Regarding the bad infrastructure to Lozenetz please note that we have asked the local Municipality to take the necessary actions and we have even offered to pay for it, but we weren't allowed and still nothing has been done. Anyway, we would be very happy to see you again next summer!
by A verified traveler
The objective review
Posted 7 Jul 2018 on HotelsWe left with mixed feelings about the place. When we arrived the hotel was not expecting us. They said they did not work with Hotels.com. I had to ring Hotels.com to sort it. It appeared that our reservation was sent to the hotel by Expedia under a different reference number but the hotel did not know that Expedia and Hotels.com were part of the same group. Hotels.com should educate their partners to avoid such confusion from happening again. Stress caused until this was resolved. The person from Hotels.com I called regarding this issue provided very good service. Other than this Oasis was a beautiful complex with lovely surroundings. Very friendly restaurant staff for breakfast. Excellent service by the SPA staff and great treatments.
However our experience was spoilt by the fact that we could never get sun beds by the pool. Too few sunbeds for the number of people in the complex. Always reserved from early morning although the hotel states that sunbeds cannot be reserved prior to 8 am. The hotel is not enforcing this rule. No sunbeds at 8 am nor earlier. All taken an hardly any people around the pool. The hotel states they would collect the towels before 8 am but don't do it and all beds taken well before 8 am. Nightmare. Unfriendly bartenders at pool bar. We were spending a lot of money at the bar and they were still rude. The waitresses were friendly however. The beach was not cleaned very well and there were plastics on the sand.
Recommended
for Everyoneby A verified traveler from Gloucester, UK
Super grounds and location on a very clean beach
Posted 23 Sep 2017
Pros: Location and amenities
Cons: quality of air conditioning
Location: Village very close, 15 mins walk with several good quality restaurants
This was a perfect break. Unfortunately close to the end of season with several amenities at the resort and in the local village closing. Otherwise, fantastic resort, super pools and close walking distance to great restaurants in the village. Weather was perfect and very quiet.
by A verified traveler
Posted 19 Aug 2017 on Hotels
by A verified traveler
Posted 11 Jul 2022
Bekvämt med parkering, nära till havet, bra service
Comment from Hotel Management
18 Jul 2022 by The team of Oasis Resort & SPA, Hotel Management
Dear Happy Guests,
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Sep 2020
by A verified traveler
Probablement le meilleur établissement sur la mer
Posted 28 Jul 2019 on HotelsSecond séjour à Oasis Resort et Spa. Toujours l'excellente qualité. L'un des meilleurs établissement en Bulgarie.
Comment from Hotel Management
29 Jul 2019 by Oasis Resort & SPA, Hotel Management
Dear Petya,
Thank you for the wonderful words! We appreciate your nice comments and we would be happy to see you again this or next summer!
by A verified traveler
Posted 20 Jul 2019
Comment from Hotel Management
24 Jul 2019 by Oasis Resort & SPA, Hotel Management
Thank you for your review! We appreciate every client's feedback and we will continue to work hard in order to maintain a high level of service and leave our guests satisfied.
We would be happy to see you again!
by A verified traveler from Allgäu
Posted 9 Jul 2019
Es war eine sehr großzügige Wohnung mit 2 Bädern, das war super.
Comment from Hotel Management
9 Jul 2019 by Oasis Resort & SPA, Hotel Management
Hello!
Thank you for your review! We appreciate it and we would be extremely happy if you visit us once again!
