Ratings based on 342 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Place was dirty and lots not working tube lights dirty sheets
Comment from Hotel Management
26 May 2024 by Hotel Manager, Hotel Management
Dear Tina,We apologize for the cleanliness issues and maintenance problems you encountered during your stay. This is not the standard we aim for, and we take your feedback seriously. Our team will address these issues immediately to ensure a more comfortable experience for our guests in the future. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide a better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Let’s start with the good- the ac worked great, and the beds were surprisingly comfortable! Now, the poor. The older man at the front desk spoke very little and very poor English. I’ve taught ESL but could still barely understand him. When his daughter came to the rescue, we could finally communicate. It seems that even though Expedia allowed me to book a room for our family of five, and the hotel accepted the reservation knowing that we had five people, three teens and two adults, upon arrival, when I asked what the accommodations would be for the fifth, fold out couch or roll away bed, I was told that nothing could be done. I’ll skip the hassle and runaround and say our compromise was that I pay more money, move the armchair and fit in a roll away bed. I had already paid $20-$30 more than this place was worth. Shame on Expedia and shame on the manager for accepting the reservation. The pics online showed a nice, interior hall for entrance, but the bulk of the rooms are Motel 6-like with exterior doors. The daughter said she doesn’t use the back door because she doesn’t feel safe! No way would I have let my kids near the outdoor green pool. The sink and counter were so old they were cracked and peeling, and although not dirty, they looked it. The fridge never got cold. Our goal was to crash for eight hours, grab a quick breakfast and get back on the road. The older man was very chintzy with what he set out for breakfast. All in all, we’ll mark this on the never return list.
Comment from Hotel Management
26 May 2024 by Hotel Manager, Hotel Management
Dear Mark,We apologize for the inconveniences you faced during your stay, especially regarding communication at the front desk and the accommodations for your family. Your feedback is crucial, and we will address these issues with our team to ensure improvements in communication, room quality, and guest satisfaction. We regret that we fell short of your expectations and appreciate your detailed feedback as it helps us identify areas for improvement. We hope you'll reconsider and give us another chance to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler from Huntsville
Posted 9 May 2024
The property as a whole is pretty well-kept, but our room was definitely lacking in having been thoroughly cleaned. Trumann is a small town with limited overnight stays possible.
Comment from Hotel Management
10 May 2024 by Hotel Manager, Hotel Management
Dear Nora,Thank you for sharing your feedback with us. We're glad to hear that you found our property well-kept overall. However, we apologize for any cleanliness issues you experienced in your room. Rest assured, we will address this with our housekeeping team to ensure thorough cleaning for all our guests. Your comments about Trumann are noted, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager
by A verified traveler from Springfield
Posted 15 Mar 2024
Hotel was not clean.
Comment from Hotel Management
16 Mar 2024 by Hotel Manager, Hotel Management
Dear Randall,Thank you for sharing your feedback with us. We apologize for any cleanliness issues you encountered during your stay. Rest assured, we take cleanliness very seriously, and we will address this matter with our team to ensure a higher standard moving forward. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 28 Feb 2024
Room was clean. Over all not bad.
Bed seems comfortable. Firm, sheets were clean.
Bathroom and vanity area were clean.
The bad
2 large chairs in room (not needed), (takes up valuable space)
Desk is ⅓ the size of the bed. (Way to big for the room size).
The bed has a large metal frame. Sturdy... but a shin breaker. Both me and my girlfriend hit our shins. Not pleasant.
The sink only shuts off in the absolute correct spot.. or trickles on constantly.
Manager on duty, attempted to take second payment while I was checking in. He said Refunded the other charge.. I have yet to see it.
Comment from Hotel Management
28 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your detailed feedback. We're glad to hear that you found the room clean and comfortable, but we apologize for the inconveniences you experienced with the furniture layout, desk size, and the issue with the sink. We take your comments seriously and will address these matters to enhance our guests' experience. Regarding the payment concern, we apologize for any confusion and assure you that we will investigate and rectify the situation promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 10 Feb 2024
Clean and quiet.
Comment from Hotel Management
10 Feb 2024 by Hotel Manager, Hotel Management
Dear Hannah,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel clean and quiet. Your satisfaction is important to us, and we appreciate your positive comments. If there are any specific areas you think we can improve to earn a higher rating in the future, please feel free to let us know. We look forward to the opportunity to host you again in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Hotel Manager, Hotel Management
Dear Johesha,Thank you for your excellent rating and for choosing to stay with us. We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 25 Jan 2024
The staff was very friendly. Breakfast was great.
Comment from Hotel Management
28 Jan 2024 by Hotel Manager, Hotel Management
Dear Lawrence,Thank you for your positive review and for giving us a perfect score of 5 out of 5 on Expedia! We're delighted to hear that the staff was friendly and that you enjoyed the breakfast. If there's anything specific you particularly liked or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us, and we look forward to hosting you again.Sincerely,Hotel Manager
by A verified traveler from Alexander City
Posted 23 Jan 2024
Comment from Hotel Management
24 Jan 2024 by Steve GM, Hotel Management
Thank you Simon for the 5 star ratings. We really appreciate it
by A verified traveler
You pay for what you get. Cheap = sub-par.
Posted 17 Jan 2024 on HotelsThere were a lot of roaches and the bathrooms had very slick tubs, with zero rubber matting or anything to prevent you from falling or slipping in the shower.
Comment from Hotel Management
17 Jan 2024 by Jennifer, Hotel Management
We apologize for your experience. We have professional pest control service to handle these issues. We will work on the tub with our maintenance team to resolve it. Thank you for your stay.
