Ratings based on 156 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
13 Apr 2024 by José Menguiano, Hotel Management
Estimado cliente, En primer lugar queremos agradecer su confianza al elegirnos para su paso por Trujillo. Nos alegra saber que su estancia haya sido satisfactoria y pudiera disfrutar de nuestras instalaciones y servicios. Esperamos recibirle de nuevo en alguno de nuestros hoteles y restaurantes y no dude en contactar con nosotros para cualquier otra información que pueda necesitar. ¡Estaremos encantados de volver a verle pronto! Un saludo, José Menguiano Director del Parador
by A verified traveler
Posted 15 Oct 2023
by A verified traveler
Posted 9 Jun 2023
by A verified traveler
A piece of history
Posted 26 Mar 2023 on HotelsA lovely historical hotel in a enchanting town. Wonderful breakfast with excellent service.
by A verified traveler from Corona
Posted 6 Mar 2023
by A verified traveler
Beautiful building, needs updating & noise control
Posted 12 Sep 2022 on HotelsThe Parador is a beautiful historic building. The rooms are outdated and need to be refurbished. The beds were moderately comfortable. However the hotel itself is the noisiest hotel I have ever stayed in. You can hear everything, especially doors slamming, carts in the hall and staff talking loudly.
Comment from Hotel Management
22 Sep 2022 by Director, Hotel Management
Dear Client:Thank you very much for taking a few minutes to comment on your visit to the Parador de Trujillo.It is important for us to learn from your experience so we can improve the quality of our services for guests.On behalf of the team at the Parador as well as on my own behalf, I would like to apologise for the disruption that you experienced during your stay and we deeply regret the inconvenience that this caused you.The management team have taken note of your comments and, as a result, we are planning to implement new measures that will allow us to offer you a better experience with Paradores.Again, we appreciate you taking the time to inform us of the events that occurred during your stay. Please do not hesitate to contact us should you require any other information.Yours sincerely,José MenguianoParador Manager
by A verified traveler
Great location
Posted 9 Nov 2021 on HotelsVery well situated with easy access by car. We used the on site parking which would be tight for a large car but good for use. We are at the restaurant which was good value.
Comment from Hotel Management
10 Nov 2021 by Manager, Hotel Management
Dear David,
Thank you very much for sharing your opinion about the Parador de Trujillo with other travelers. We are happy to know that your visit to this old convent has been such a satisfying experience.
We hope to welcome you again in one of our hotels and restaurants.
Receive a cordial greeting.
José Menguiano. Manager of the Parador
by A verified traveler
Posted 6 Sep 2021
The property is nice and the room too. However, the restaurant staff was really rude to us. If you travel with kids they will ignore you. We felt really bad.
Comment from Hotel Management
9 Sep 2021 by Director, Hotel Management
Dear client,
Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at the Parador de Trujillo .
It is important for us to learn from your experience so we can improve the quality of our services for guests.
On behalf of the team at the Parador as well as on my own behalf, I would like to apologise for the disruption that you experienced during your stay and we deeply regret the inconvenience that this caused you.
The management team have taken note of your comments and, as a result, we are planning to implement new measures that will allow us to offer you a better experience with Paradores.
Yours sincerely,
José Menguiano
Parador Manager
by A verified traveler
This place is gorgeous
Posted 19 Jul 2021 on HotelsA fabulous place to stay. Like being in a fairy tale castle.
Everything was very clean and neat.
Our room was big and comfortable with a wonderful big bed.
The place is quiet and radiates a calm and relaxed atmosphere. The lady at check-in was just sweet and super helpful all the time. Highly recommend this place.
Comment from Hotel Management
21 Jul 2021 by José Menguiano, Hotel Management
Dear Customer:
First of all, I would like to thank you for your time by taking a few minutes to share your experience at the Parador de Trujillo.
One of the fundamental values of our company is to offer a quality service and personalized attention to our clients.
Receiving positive comments like yours is a great satisfaction for us, so if you allow me, I will extend it to our entire team.
We look forward to welcoming you back to one of our hotels and restaurants and do not hesitate to contact us for any other information you may need.
We will be delighted to see you again soon!
Best Regards.
José Menguiano.
Manager.
by A verified traveler
Posted 19 May 2021 on Orbitz
Comment from Hotel Management
26 Jun 2021 by Director., Hotel Management
Estimado Cliente:
Muchas gracias por compartir su valoración del Parador de Trujillo tras su visita al mismo.
Nos alegra saber que su estancia ha sido tan satisfactoria. Esperamos de nuevo su visita cuando vuelva a esta tierra de conquistadores.
Un cordial saludo.
José Menguiano. Director.
