Ratings based on 272 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Location
Comment from Hotel Management
6 Jun 2024 by Hotel manager, Hotel Management
Estimado Sr. Víctor.Agradecemos sinceramente su comentario. Nos alegra saber que la ubicación de nuestro hotel fue de su agrado. Esperamos que haya disfrutado de su estancia y de todo lo que Trujillo tiene para ofrecer.Será un placer recibirlo nuevamente en el futuro.Saludos cordiales,Luis Arbaiza.Gerente general de hotel
by A verified traveler
Posted 4 Jun 2024
Excelente hotel😊
Comment from Hotel Management
4 Jun 2024 by Hotel manager, Hotel Management
Estimada Sra. Luz.Muchas gracias por su comentario positivo. Nos alegra saber que disfrutó de su estancia en nuestro hotel. Su satisfacción es nuestra mayor recompensa y motivación para seguir ofreciendo un servicio de excelencia.Esperamos tener la oportunidad de recibirla nuevamente en el futuro.Saludos cordiales,Luis Arbaiza.Gerente general de hotel
by A verified traveler
Posted 4 Jun 2024
Dodo muy bien en especial señorita Liz una excelente masajista,el señor Oscar no cabía siempre atento y muy servisial😊.
Comment from Hotel Management
4 Jun 2024 by Hotel manager, Hotel Management
Estimada Sra. Luz.Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que disfrutó de su estancia y que el servicio de la Srta. Liz, nuestra excelente masajista, y del Sr. Oscar, siempre atento y servicial, superó sus expectativas.Su reconocimiento nos motiva a seguir brindando un servicio de alta calidad. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos cordiales,Luis Arbaiza.Gerente general de hotel
by A verified traveler
Posted 23 May 2024
Very clean and friendly staff
Comment from Hotel Management
24 May 2024 by Gerente de hotel, Hotel Management
Dear Mrs. MaritzaThank you for your kind feedback. We are delighted to hear that you found our hotel very clean and our staff friendly. Our team strives to provide a welcoming and comfortable environment for all our guests.We look forward to welcoming you back in the future.Best regards,Luis Arbaiza.Gerente general del hotel
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
10 Jun 2024 by Hotel manager, Hotel Management
Estimada Liz.¡Nos alegra mucho saber que su experiencia fue excelente! Agradecemos su calificación y esperamos poder recibirla nuevamente en el futuro. Si necesita algo más o tiene algún comentario adicional, no dude en hacérnoslo saber. ¡Estamos aquí para ayudarle!Atentamente, Luis Arbaiza.Gerente general de hotel
by A verified traveler
Posted 19 May 2024
It was good but not great.
Comment from Hotel Management
22 May 2024 by Hotel manager, Hotel Management
Dear Mr. Cesar.Thank you for sharing your feedback. We're glad to hear that your stay was good, but we strive for excellence in everything we do.Could you please provide us with more specific details on how we can improve? Your input is invaluable in helping us enhance our services and ensure a better experience for all our guests.We hope to have the pleasure of welcoming you back and providing you with an outstanding stay.Best regards,
by A verified traveler
Posted 14 May 2024
I will be back
Comment from Hotel Management
18 May 2024 by Hotel manager, Hotel Management
Dear Mr. Carlos.Thank you for your kind words and for choosing to stay with us. We are thrilled to hear that you enjoyed your time at our hotel and that you plan to return. Your satisfaction is our greatest reward.We look forward to welcoming you back soon!Best regards,Luis Arbaiza.Hotel general manager
by A verified traveler
Posted 23 Apr 2024
Insects in the bedroom. Initial day without hot water and fourth day without hot water
Comment from Hotel Management
24 Apr 2024 by Hotel manager, Hotel Management
Dear Mr: Eugenio.We sincerely apologize for the inconveniences you experienced during your stay at our hotel. The presence of insects in your room and the lack of hot water on the initial days are situations that do not reflect our quality standards.We take cleanliness and maintenance of our facilities very seriously, and we will take immediate action to address these issues and ensure they do not occur again in the future. Additionally, we will thoroughly investigate the cause of the hot water shortage and work to resolve it quickly and effectively.We sincerely appreciate your feedback as it helps us identify areas for improvement and take corrective actions. We hope to have the opportunity to make it up to you on a future visit and demonstrate our commitment to your satisfaction.Best regards,Luis Arbaiza.Hotel general manager
by A verified traveler
Posted 18 Apr 2024
Very good location
Clean and safe
Comment from Hotel Management
18 May 2024 by Hotel manager, Hotel Management
Dear Mrs. NellyThank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our prime location and found our hotel to be clean and safe. Providing a secure and comfortable environment for our guests is our top priority.We look forward to welcoming you back in the future for another pleasant stay.Best regards,Luis Arbaiza.Gerente general de hotel
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 May 2024 by Hotel manager, Hotel Management
Thank you for your consideration.We hope to see you back soon!Regards,Luis Arbaiza.General manager
