Ratings based on 807 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
9 Jun 2024 by SHON, Hotel Management
Thank you for your review we look forward to your next visit
by A verified traveler
Posted 30 May 2024
Love it
Comment from Hotel Management
3 Jun 2024 by Cailey, Hotel Management
Thank you for your review, we hope to see you again soon.
by A verified traveler
Posted 28 May 2024
Paid extra for upgraded suite, and TV in bedroom did not work. Contacted front desk who said comcast would need to repair. Ice machine in freezer not working. Air quality poor in room needs to be airred out; air stale.
Comment from Hotel Management
28 May 2024 by Cailey, Hotel Management
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Cailey, Hotel Management
Thank you for your review, we hope to see you again soon.
by A verified traveler from Toronto
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Cailey, Hotel Management
Thank you for your review, we hope to see you again soon.
by A verified traveler
Posted 24 May 2024
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. Also they have been doing construction for over two weeks and are not done so it was noisy literally all day every day.
Comment from Hotel Management
28 May 2024 by Cailey, Hotel Management
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.
by A verified traveler
Posted 24 May 2024
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities. They did construction all day every day for 2 weeks and are not done. So be prepared for it to be noisy.
Comment from Hotel Management
28 May 2024 by Cailey, Hotel Management
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention
by A verified traveler
Posted 24 May 2024
The room was not as pictured - it had an outdated fridge (white and discoloured), the bathtub stopper was broken, the chair was tattered and ripped, and the halls constantly smelt either of cigarettes or feces. However, the front desk person with the piercings was the worst part of the trip and why we left to stay somewhere else. We were here for 2 months as we were in a weird gap between houses. This person was rude and condescending and even harassed us in our room once to kick us out for not paying - even though we had the receipt and did. When she realized her error, she didn't even apologize but got more angry. Do not expect coffee as they say they have, popcorn, or any real amenities.
Comment from Hotel Management
28 May 2024 by Cailey, Hotel Management
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.
