Ratings based on 619 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Everything was great
by A verified traveler
Posted 3 Jun 2024
First room toilet was dirty & broke. Would not flush. Got a different room & that toilet was dirty was well. I booked online & didn't know it was through expedia so in the end military or active firefighter discounts could not be applied. Person checking in told us he apply bt at check out they said they couldn't apply them. Also thought I was gettin 2 queens with walkin shower & assistance bars as shown & they said they're queens didn't come with that type of shower. At checkout I was told they don't give receipts so don't know what even was charged or credited. I've booked online before just not with expedia & never had anything like this before. Needless to say I'll not stay at that hotel or use expedia again!
by A verified traveler
Posted 31 May 2024
See the stars.
Comment from Hotel Management
31 May 2024 by Caitlyn , Hotel Management
Hello Jenelle,Thank you for taking the time to share about your stay at the Courtyard Troy. We truly appreciate having you as a guest and look forward to welcoming you back soon!
by A verified traveler from cherry hill
Posted 24 May 2024
We enjoy our stay at the Troy hotel. Everything from the price to the food was very good. Staff was helpful. And we had a pool
Comment from Hotel Management
24 May 2024 by Caitlyn, Hotel Management
Hello,Thank you for taking the time to share about your experience at the Courtyard Troy. It's truly a pleasure to have you as our guest and we look forward to welcoming you again soon.
by A verified traveler
Posted 4 May 2024
We arrived between 4:30 and 5:00 p.m. and no one was at the front desk or even in the lobby at all. It took 10 minutes before a maid appeared and went to get the check-in person. Then we were told that a room would not be ready for 30 to 60 minutes. We left and returned in about an hour and again, no one at the front desk for 5-10 minutes. Breakfast that was supposed to be available at 6:30 was not available before we left at 7:15.
Comment from Hotel Management
6 May 2024 by Caitlyn , Hotel Management
Hello Bruce,This is not the service we expect our guests to receive when staying at the Courtyard Troy. We truly apologize for the inconvenience and will be addressing these issues with our team. We thank you for taking the time to share with us so we can ensure this is an isolated incident.
by A verified traveler
Posted 27 Apr 2024
The chair and ottoman in our room looked as if a cat had claws on it. It was also dirty. There was a parking fee that I do not under as well.
by A verified traveler
Posted 23 Apr 2024
I paid for a king bed and rhey moved me to a double and the mattress was bigger than the frame and made the bed uncomfortable where we would fall off. Very unpleased nothin was offered since it was yall mistake
Comment from Hotel Management
23 Apr 2024 by Caitlyn, Hotel Management
Hello,We apologize for the inconveniences faced during your stay and look forward to having these issues resolved. Thank you for taking the time to share about your experience at the Courtyard Troy.
by A verified traveler
Posted 11 Apr 2024
Quiet
Comment from Hotel Management
18 Apr 2024 by Caitlyn, Hotel Management
Hello Mary,Thank you for taking the time to share about your experience at the Courtyard Troy. We are glad you had a relaxing stay with us!
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
24 Mar 2024 by Caitlyn AGM, Hotel Management
Hello,Thank you for sharing your feedback. We look forward to welcoming you again soon!
by A verified traveler
Posted 9 Mar 2024
The central area inside was up to date. but he bathroom in the rooms and the outside looked older. Room was clean.
