Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from EDINBURGH
Posted 14 Apr 2024
This was my 2nd time to Tromso,the last being in November of last year. On both occasions I chose a Clarion Hotel, two next to each other. Whilst this one did not have views from the rooms looking out to the Artic Cathedral this did not matter. The hotel was only a few steps away from the harbor. Whilst all the staff I met were very welcoming the young female Filipino on the front desk went the extra mile sourcing a plug to fit my uk items. She is a credit in providing excellent customer service and sure a credit to your hotel and company. I will definitely be back and will only chose a Clarion Hotel. I could not fault the restaurant, all the meals they provided including the afternoon coffee and cake are a nice touch at no extra cost.
The public areas could do with a touch up but this is minor to the excellent hospitality provided each time.
I would not hesitate to recommend this hotel or its sister one next door if you are planning a trip to Tromso.
Comment from Hotel Management
21 Apr 2024 by Knut Marius, Hotel Management
Dear Andrew,Thank you so much for the nice review. We are thrilled to hear that you enjoyed your stay with us, and will make sure to let Analu how satisfied you are with her service :)Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception
by A verified traveler
Posted 13 Apr 2024
I liked having dinner included for all guests as well as breakfast, tea and cake in the afternoon and tea/coffee available 24/7. This really made a difference in a city where eating out is generally expensive. The hotel was very clean and quiet, and the beds comfortable. The staff were pleasant, friendly and helpful.
Comment from Hotel Management
21 Apr 2024 by Knut Marius, Hotel Management
Dear JoannaThank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception
by A verified traveler
Posted 10 Apr 2024
The food is very good and is included! The sauna and jacuzzi are a great plus. Staff is very nice and helpful, the location is unbeatable. However rooms are a little small and it needs new carpets and some painting of the doors etx around the halls of the rooms.
Comment from Hotel Management
21 Apr 2024 by Knut Marius, Hotel Management
Dear Marcela,Thank you so much for the nice review. We have made a note of your comments about the carpets and painting, and will see what we can do about it.Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception
by A verified traveler
Posted 3 Apr 2024
its quiet near to all attractions, everything almost walkable distace
the options for breakfast ,dinner and afternoon coffee is life saving , really enjoy the evening dinner specially.
Comment from Hotel Management
3 Apr 2024 by Knut Marius, Hotel Management
Dear Deepa,We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.
by A verified traveler
Posted 2 Apr 2024
Greeted by friendly staff and a simple check in. The rooms were adequately equipped. You have to ask for the room to be serviced.
The food wasn’t great but was all included and it was very busy at meal times.
Comment from Hotel Management
3 Apr 2024 by Knut Marius, Hotel Management
Hello Michael,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.
by A verified traveler
Posted 29 Mar 2024
Perfect central location, great breakfast.
Comment from Hotel Management
3 Apr 2024 by Knut Marius, Hotel Management
Dear Sarah,We are thrilled that you had such a wonderful stay with us.We thank you for your kind feedback and hope we will see you again.//Best regardsStrawberry Aurora reception.
by A verified traveler from North canton
Posted 26 Mar 2024
Our stay was for 6 nights in total, we were pleasantly surprised by the included meals and friendly staff. We were able to book all of our excursions through Magic Tromso right in the hotel lobby and were able to do everything we wanted to book last minute. I highly recommend this hotel for the location and cost. The only downfall was that the hot tub wasn’t included in the booking. It was a small added fee which I must have overlooked on their website.
Comment from Hotel Management
3 Apr 2024 by Knut Marius, Hotel Management
Hello Samantha,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.
by A verified traveler
Posted 25 Mar 2024
Perfect stay
Comment from Hotel Management
4 Apr 2024 by Knut Marius, Hotel Management
Dear Antoine,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.
by A verified traveler
Posted 14 Mar 2024
Nice, conveniently placed hotel with good food and friendly helpful staff.
Comment from Hotel Management
23 Mar 2024 by Knut Marius, Hotel Management
Hello Ailsa,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.
by A verified traveler
Posted 13 Mar 2024
Beds & pillows were comfortable. Adequate size room. Breakfast was exceptional. There is afternoon tea which is free & daily free preset dinner if you wish. All in all, great stay!
Comment from Hotel Management
23 Mar 2024 by Knut Marius, Hotel Management
Hello David,Thank you so much for the nice review. Hope you are well and welcome back at any time. Best regards,Strawberry Aurora reception.
