Ratings based on 261 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2023
Great walking location to the Christmas Markets
Comment from Hotel Management
9 Apr 2024 by Jana Vogel, Hotelleitung, Hotel Management
herzlichen Dank für Ihr Feedback. Ihr Best Western Team
by A verified traveler
Nice stay
Posted 8 Oct 2023 on HotelsOlder hotel, but nice and well equipped. In a great location. Room was clean. Very nice breakfast (for a price). AC did not work all that well, could not adjust the temp or airflow.
Comment from Hotel Management
9 Apr 2024 by Jana Vogel, Hotelleitung, Hotel Management
Dear Patrick,Thank you very much for taking the time to tell us your impressions.Please excuse the problem with the Ai condition, our technician solved the problem immediately. We look forward to your next visit.Best regardsJana Vogel
by A verified traveler
Posted 19 Sep 2023
Perfect location for exploring Trier. A beautiful city with so many interesting buildings.
The hotel is lovely and easy to find. The staff are friendly and helpful. Parking at 12 euros a night is a huge bonus. Public areas are very nice. Breakfast excellent with lots of choice.
Our room was large, quiet, very clean and comfortable. Good wifi. Nothing to fault at all.
by A verified traveler
International Bus Tour Haven
Posted 18 Sep 2023 on HotelsHotel was filled with several bus tours making it difficult to use the elevators, lobby and breakfast area. Parking was easy and cheap. Room was okay, clean, had opening windows and an AC. The bathroom was a surprise. The shower tub combo had a massive rain head shower with great water pressue, which was nice after our long day of touring. Breakfast was pricey.
by A verified traveler
Posted 25 Aug 2023 on Hotels
Such a shame. Lack of service. Waiting 10min at bar and being ignored while others arrive and are served, room cleaning turning up at 9:10am on day of departure (12am ckeckout) and wanting to get in, cups in bathroom smelling of cigarettes, water bottle provided already open...
by A verified traveler
Posted 25 Jul 2023
Room was cozy, had everything we needed.
Very close walking to attractions, dining, bank, gas station. Super convenient. Pleasant English-speaking service desk attendants.
Our stay was very positive.
by A verified traveler
Posted 17 Jun 2023
Easy walking distance to the train sation.
by A verified traveler
Posted 9 Jun 2023
The hotel is conveniently located with friendly staff. I disliked that the outdoor patio area is also the smoking area which does not give a welcome vibe to the Hotel.
by A verified traveler
Posted 10 May 2023
great location, good breakfast,, parking available, walk to town , nice room
by A verified traveler
Posted 3 Mar 2023 on Hotels
