Ratings based on 918 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Front Desk, Hotel Management
Thank you for your outstanding rating! We're delighted you had such a wonderful experience with us.
by A verified traveler from Barnwell
Posted 24 May 2024
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
ChatGPTThank you for your rating and feedback! We're glad you chose to stay with us. If there's anything specific you think we could improve on, we'd love to hear it. Your input helps us ensure our guests have the best experience possible. We hope to welcome you back soon for an even better stay.
by A verified traveler from Barnwell
Posted 24 May 2024
This hotel is clean and staff is pleasant. We stayed for a weekend soccer tournament, so it was busy. Breakfast was great with plenty of options. I would say the only complaint was the room was small, beds are doubles (which we knew before we booked) and no lock on bathroom door.
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
Thank you for sharing your experience with us! We're glad to hear that you found our hotel clean, our staff pleasant, and enjoyed our breakfast options during your weekend soccer tournament stay. We appreciate your feedback regarding the room size, bed types, and the bathroom door lock. We'll take this into consideration as we strive to improve our accommodations. We hope to have the opportunity to host you again in the future!
by A verified traveler
Posted 21 May 2024
The road was under construction and it was horrible to try to get in and out.
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
ChatGPTWe apologize for the inconvenience caused by the road construction during your stay. We understand how frustrating that can be. Your feedback is valuable, and we'll do our best to minimize any disruptions for future guests. We hope you'll give us another chance to provide you with a smoother experience on your next visit.
by A verified traveler
Posted 19 May 2024
Well kept hotel right off the water. Can walk across the street to the beach without paying beachside prices. The only negative was the room sizes were tiny, it was crowded with just the 3 of us.
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
ChatGPTThank you for sharing your thoughts with us. We're thrilled that you enjoyed our well-kept hotel and its convenient location near the water. We're sorry to hear that the room size didn't meet your expectations and felt crowded for your party of three. Your feedback is valuable, and we'll use it to improve our guests' experience. We hope you'll consider staying with us again in the future.
by A verified traveler
Posted 12 May 2024
Lisa, the lady in charge of the breakfast room, was excellent. Very efficient and so willing to go out of her way to help. We really appreciated her.
Comment from Hotel Management
7 Jun 2024 by Front Desk, Hotel Management
I'm delighted to hear that you had such a positive experience with Lisa! I'll be sure to pass along your kind words to her. She'll be thrilled to know that her dedication made your stay even better.
by A verified traveler
Posted 22 Apr 2024
It was lovely to look at the bay while dining at breakfast
Comment from Hotel Management
23 Apr 2024 by Front Desk, Hotel Management
I'm delighted you enjoyed the view! There's something truly serene about starting your day with a picturesque backdrop like the bay. It sets the perfect tone for a peaceful breakfast, doesn't it? If there's anything else I can do to enhance your stay and make your mornings even more enjoyable, just let me know.
by A verified traveler from Manistee
Posted 14 Apr 2024
Excelkentvstay
Comment from Hotel Management
15 Apr 2024 by Front Desk, Hotel Management
Thank you so much for taking the time to rate your experience with us! We're thrilled to hear that you had a fantastic stay and that we could meet your expectations. Your feedback means a lot to us, and it motivates us to continue providing top-notch service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.
by A verified traveler
Posted 8 Apr 2024
The staff was very nice and accommodating. I did not like the breakfast options that they had. Also there was a dog that was in the room next to us that barked the whole time which was very annoying. Not a fan of pet friendly hotels and I am also allergic to pet dander.
Comment from Hotel Management
14 Apr 2024 by Front Desk, Hotel Management
Mr. WhitneyI'm glad to hear that you found our staff accommodating, but I'm truly sorry to learn that your experience with the breakfast options and the neighboring dog wasn't up to your expectations. Your feedback is incredibly valuable to us as we continually strive to improve our services. Please accept my apologies for any inconvenience caused by the noise and discomfort related to the pet-friendly aspect of our hotel. We'll definitely take your comments into consideration to ensure a more enjoyable stay for all our guests, including those with allergies or sensitivities to pet dander. If there's anything else we can do to make it up to you or to assist with your allergies during your stay, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.
by A verified traveler
Posted 5 Apr 2024
Very clean & quiet property
Comment from Hotel Management
6 Apr 2024 by Front Desk, Hotel Management
"Thank you for noticing! We strive to maintain a serene atmosphere for our guests to enjoy."
