Ratings based on 914 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Well kept hotel right off the water. Can walk across the street to the beach without paying beachside prices. The only negative was the room sizes were tiny, it was crowded with just the 3 of us.
by A verified traveler
Posted 12 May 2024
Lisa, the lady in charge of the breakfast room, was excellent. Very efficient and so willing to go out of her way to help. We really appreciated her.
by A verified traveler
Posted 22 Apr 2024
It was lovely to look at the bay while dining at breakfast
Comment from Hotel Management
23 Apr 2024 by Front Desk, Hotel Management
I'm delighted you enjoyed the view! There's something truly serene about starting your day with a picturesque backdrop like the bay. It sets the perfect tone for a peaceful breakfast, doesn't it? If there's anything else I can do to enhance your stay and make your mornings even more enjoyable, just let me know.
by A verified traveler from Manistee
Posted 14 Apr 2024
Excelkentvstay
Comment from Hotel Management
15 Apr 2024 by Front Desk, Hotel Management
Thank you so much for taking the time to rate your experience with us! We're thrilled to hear that you had a fantastic stay and that we could meet your expectations. Your feedback means a lot to us, and it motivates us to continue providing top-notch service to all our guests. We look forward to welcoming you back for another wonderful stay in the future.
by A verified traveler
Posted 8 Apr 2024
The staff was very nice and accommodating. I did not like the breakfast options that they had. Also there was a dog that was in the room next to us that barked the whole time which was very annoying. Not a fan of pet friendly hotels and I am also allergic to pet dander.
Comment from Hotel Management
14 Apr 2024 by Front Desk, Hotel Management
Mr. WhitneyI'm glad to hear that you found our staff accommodating, but I'm truly sorry to learn that your experience with the breakfast options and the neighboring dog wasn't up to your expectations. Your feedback is incredibly valuable to us as we continually strive to improve our services. Please accept my apologies for any inconvenience caused by the noise and discomfort related to the pet-friendly aspect of our hotel. We'll definitely take your comments into consideration to ensure a more enjoyable stay for all our guests, including those with allergies or sensitivities to pet dander. If there's anything else we can do to make it up to you or to assist with your allergies during your stay, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.
by A verified traveler
Posted 5 Apr 2024
Very clean & quiet property
Comment from Hotel Management
6 Apr 2024 by Front Desk, Hotel Management
"Thank you for noticing! We strive to maintain a serene atmosphere for our guests to enjoy."
by A verified traveler
Posted 10 Mar 2024
Nice hotel with professional staff
Comment from Hotel Management
10 Mar 2024 by Meghan, Hotel Management
Thank you so much for the positive review. Look forward to having you stay with us again.
by A verified traveler from Manistee
Posted 18 Feb 2024
Easy access
Comment from Hotel Management
21 Feb 2024 by Hampton Inn Front Desk, Hotel Management
Thank you for the 5 star review! We are looking forward to seeing you again soon!Thank you,Hampton Inn Front Desk
by A verified traveler
Posted 13 Feb 2024
Older property could use some updating. Nice location across from the bay.
Comment from Hotel Management
21 Feb 2024 by Hampton Inn Front Desk, Hotel Management
Dear James, Thank you for sharing your feedback about your recent stay with us. We appreciate your perspective and want to extend our apologies for any aspects of your experience that did not meet your expectations.We understand your comments about our property needing updates, and we want you to know that enhancing our guests' experience is a top priority for us. We are continually evaluating and making improvements to our facilities to ensure they meet the high standards our guests deserve.We're pleased to hear that you enjoyed our location across from the bay. It's a privilege to be situated in such a beautiful area, and we're glad you were able to take advantage of it.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything specific you would like to share or discuss further, please don't hesitate to reach out to us directly.Thank you again for your valuable feedback.Thank you, Hampton Inn Front Desk
by A verified traveler
Posted 4 Feb 2024
Comment from Hotel Management
7 Feb 2024 by Front Desk, Hotel Management
Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. We can't wait to welcome you back for another fantastic experience!
