Ratings based on 40 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Frustrated customer
Posted 26 Dec 2022 on HotelsI want to give Argo Trakai a top rating, but I can't. The location was ideal for me, the design is lovely with the Georgian style. The room, including the bed, was very comfortable, although it was a bit chilly. The fellow who checked me in and served me for breakfast is a very nice man. The problems: 1. When I arrived, I was told that I wouldn't be able to have a meal. It was a half day, because of Christmas. The restaurant would be closed. 2. I chose the hotel because of the spa that sounded so wonderful. I wrote, ahead of time, asking if it would be available but didn't hear back. Upon arrival I was told it would be an extra 90 Euros! Ordinarily double that! Nothing on the website indicated an extra cost. 3. Lovely bathtub in the room, but the water was tepid. 4. No mini-bar. 5. No kettle or hospitality drinks such as teabags, bottle of water, etc. 6. I chose a breakfast menu item with a croissant and was told there were no croissants. I almost laughed, because I expected something to not be right about it. The item came with regular bread and was not even warm, although it did taste good. I want so badly to give Argo Trakai a 10/10 rating, but it's just not possible. 6.5 would be more like it.
by A verified traveler
Posted 9 Aug 2022
Nice independent Georgian Hotel with Georgian hospitality. The room had plenty of decorations, but everything was in a great shape and clean. very welcoming and located at the heart of Trakai.
by A verified traveler
Posted 3 Apr 2022 on Hotels
by A verified traveler
Posted 31 Jul 2020
by A verified traveler
Posted 23 Feb 2020 on Hotels
Lovely breakfast and food. The room was very spacious and the jacuzzi was good too. The staff there were very helpful with anything we needed.
by A verified traveler
Lovely 1 night stay
Posted 2 Aug 2019 on HotelsStayed one night on route to a local evening reception but also wanted to visit Trakai again. Lovely Georgian styled place with excellent cuisine and really nice (mostly) Georgian staff . Spent the evening outside in a chilled atmosphere and had great food/wine . Used the impressive basement Aqua Spa in the morning - an added bonus, before breakfast.
Overall the room and location is excellent and staff very nice and friendly.
Shame space is limited so parking is an issue but otherwise lovely place and hope to visit again
Comment from Hotel Management
2 Aug 2019 by Argo-Trakai, Hotel Management
Thank you
by A verified traveler
Posted 27 Jun 2019 on Hotels
Comment from Hotel Management
2 Aug 2019 by Argo-trakai, Hotel Management
Thank you
by A verified traveler
Beware! Terrible experience—extremely loud & drab
Posted 25 Aug 2018 on HotelsMy room was truly awful. It was small, dingy and worst of all very close to a busy road. Cars whizzed by all night. When I complained at check in, they wanted me to pay 55 more euros for a different room that was only marginally better and was still loud. No way this is a 4 star hotel.
Comment from Hotel Management
31 Aug 2018 by Argo, Hotel Management
we are extremely sorry to hear that your experience in our hotel did not meet your expectations. We will look through what you have mentioned and try to solve inconviniences in the near future.
by A verified traveler
Avoidable transaction.
Posted 3 Aug 2018 on HotelsWe were not given the room we had booked and prepaid for. Breakfast hours were extremely limited (9:00 - 11:00), so we did not have the breakfast we had already paid for one morning. The room was too hot, with no air-condition. Too noisy, too, the window was literally on the tables of the restaurant.
Comment from Hotel Management
11 Aug 2018 by Argo, Hotel Management
We are sincerely sorry for the inconveniences. We will try to work on the existing problem and avoid situations like this.
by A verified traveler
Romantic weekend gateway
Posted 30 Jul 2018 on HotelsGreat place on the lake side, awesome views, short walk to castle. Downside was that tube was partially working and needed handyman, no AC, just a bladles fan, so had to sleep in 27C environment. Room was at the ground floor facing lake, which was awesome, and facing restaurant customers, which were having food literally 3meters from the window, which kinda removed the privacy feeling. Breakfast, while some of it was tasty, all you get is plain coffe and water, rest is for additional price, which I haven't seen before in my previous stays anywhere in the world, and saying it because i love morning juice :)
Overall experience for the price paid is bellow average.
Comment from Hotel Management
4 Aug 2018 by Argo, Hotel Management
Dear customer,
Thank you for your review. We are sincerely sorry for the inconveniences. We will work on them and try to do our best to fix them.
