Ratings based on 107 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
3.5 out of 5
Posted 13 Sep 2023 on HotelsWe chose this hotel as one of the best in Trabzon. Overall it was okay but several points the hotel management would be good to consider:
1. It was totally unclear when housekeeping service comes. We were told at around 10, but we seen it comes anytime during a day. So with water bottles, they may remember about you at 6 pm in evening and bring water bottles.
2. When Cleaning services come (not housekeeping) they would bin anything partially they see - chips, used water, halfly remaining pack of seeds, whatever they see. And when I asked Why, the say cause it s used and could accept the fact that I have not eat all the chips over a night because tomorrow cleaners will just bit it if I left some. I never seen something like this anywhere in the world, especially in top hotels. Cleaning itself is average, of you heen in Dubai or Abu Dhabi Ramada, dont expect the same here.
3. When I asked reception for iodine, that should be in any first aid kit, they said we dont have it.
4. There were no toothbrush and tooth paste in the room on a first day, and when we askedz they brought only one however there were 2 of us. Second they brought later, but brush seems to be used before, so I bought new one.
Plusses:
Location, near the Black sea, sandy beach
Breakfast is very good
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to share your feedback. We apologize for not being able to fully meet your expectations during your stay. Please also rest assured that your feedback will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards,Ramada Plaza by Wyndham Trabzon
by A verified traveler
Posted 12 Aug 2023 on Hotels
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest,Thank you very much for taking your time to share your great feed back.We are so glad to hear that you had a very pleasant stay with us and our hotel met your expectations.We will be looking forward to another opportunity to host you in our property.With Kindest Regards,Ramada Plaza by Wyndham Trabzon.
by A verified traveler
Posted 4 Aug 2023
Nice
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest,Thank you very much for taking your time to share your great feed back.We are so glad to hear that you had a very pleasant stay with us and our hotel met your expectations.We will be looking forward to another opportunity to host you in our property.With Kindest Regards,Ramada Plaza by Wyndham Trabzon.
by A verified traveler
Posted 27 Jul 2023 on Hotels
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest,Thank you very much for taking your time to share your great feed back.We are so glad to hear that you had a very pleasant stay with us and our hotel met your expectations.We will be looking forward to another opportunity to host you in our property.With Kindest Regards,Ramada Plaza by Wyndham Trabzon.
by A verified traveler
Posted 26 Jul 2023
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to share your feedback. We apologize for not being able to fully meet your expectations during your stay. Please also rest assured that your feedback will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards,Ramada Plaza by Wyndham Trabzon.
by A verified traveler from Odessa
Posted 26 Jul 2023 on Orbitz
I think this hotel deserves all 5 if they be more clear about city view as being next to the busy highway, even though, the rooms were still pretty quite, occasional raving truck can be heard in the room.
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to share your feedback. We apologize for not being able to fully meet your expectations during your stay. Please also rest assured that your feedback will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards,Ramada Plaza by Wyndham Trabzon
by A verified traveler
Posted 23 Jul 2023 on Hotels
The Air condition was hot and the bed was not comfortable
Comment from Hotel Management
16 Sep 2023 by Naz Civan, Hotel Management
Dear Valued Guest, Thank you very much for taking your time to share your feedback. We apologize for not being able to fully meet your expectations during your stay. Please also rest assured that your feedback will be shared within the management team and corrective actions will be taken in order not to leave grounds to any service issues in the future. We will be looking forward to another opportunity to host you in your property again, promising a satisfactory stay and a vacation to remember. With Kindest Regards,Ramada Plaza by Wyndham Trabzon
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Posted 18 Jun 2023
فندق هاديء وفخم موقع ممتاز . جميع الموظفين على درجة عالية من الأخلاق وخدومين . انصح بالاقامة فيه
