Ratings based on 71 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Nishimuraya Honkan, Hotel Management
Thank you for staying at our ryokan! We are glad to see you had a good visit and we look forward to welcoming you back in the future!
by A verified traveler
Posted 5 Nov 2023 on Hotels
BOOK THIS HOTEL! Loved our stay and totally worth the 2.5 hour train ride from Osaka. Was able to check in promptly at 3 p.m. and our bags were whisked away to our room. We immediately received our onsen pass and were able to get in a bath before our kaiseki dinner. The next morning we were able to explore more of the public baths and had an amazing breakfast. The town shops open around 11 a.m. so you can really get away with one overnight stay if not more. Beautiful property, relaxing stay and a nice option to visit a tattoo friendly onsen town
Comment from Hotel Management
6 Nov 2023 by Front Desk, Nishimuraya Honkan, Hotel Management
Thank you for staying at our ryokan and for your very kind feedback. We are glad to hear you enjoyed your stay in Kinosaki Onsen and we look forward to welcoming you again during your next trip!
by A verified traveler
Posted 25 Sep 2023
All the staff that attended us during our stay were wonderful, the food was delicious, the Honakan’ garden was beautiful and the onsen was enjoyable.
Comment from Hotel Management
26 Sep 2023 by Mandira, Hotel Management
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a wonderful experience during your stay.We hope to welcome you back in the near future for another memorable visit.
by A verified traveler
Posted 20 Sep 2023
Comment from Hotel Management
23 Sep 2023 by Nishimuraya Honkan, Hotel Management
Thank you for staying at Nishimuraya Honkan and for your kind feedback! We look forward to the next chance to welcome you to Kinosaki Onsen!
by A verified traveler
Posted 3 Sep 2023
The staff was incredible at this gorgeous property. A superb multi course dinner and breakfast were served in our room each day.
The room also includes a pass to all the public onsen, but the hotel also has two
Onsen for guests. I was the only one using them when I went.
We hated to leave, and plan to return. I give this hotel the highest marks.
Comment from Hotel Management
4 Sep 2023 by Nishimuraya Honkan, Hotel Management
Thank you for your wonderful review and it was our pleasure to have welcomed you to Kinosaki Onsen! We hope to be welcoming you again in the near future!
by A verified traveler
Posted 1 Jun 2023
Comment from Hotel Management
4 Jun 2023 by Nishimuraya Honkan, Hotel Management
Thank you for your review and for staying at our ryokan. We look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Aug 2022 on Hotels
Comment from Hotel Management
11 Aug 2022 by Nishimuraya Honkan, Hotel Management
Thank you very much for staying at Nishimuraya Honkan and leaving a review! We hope to welcome you again in the near future!
by A verified traveler
Posted 6 Nov 2019
What was good:
- Probably the ultimate Japanese ryokan experience, in a 150 year old inn.
- staff generally very friendly and helpful
- quality of food is very good
What could be better:
- Very expensive for what it is
- Rooms are fairly basic
- be prepared to be woken up early as the beds are taken away by 8am
Comment from Hotel Management
7 Nov 2019 by Nishimuraya Honkan, Front Desk Staff, Hotel Management
Thank you for choosing to stay with us and for leaving your very kind feedback. We are glad you could enjoy our Japanese-style ryokan and its traditonal facilities, dining and service. We are always eager to imrprove and expand both or services and facilities as we strive to be the best ryokan in the world! We hope to be welcoming you back to Kinosaki Onsen in the future!
by A verified traveler from New york
Posted 4 Nov 2019
it was the best ryokan experience ever could be imagine! Service is outstanding. The staff deal with us, westerners, in the most gracious manner possible explaining things about which we were ignorant. Food was great. Rooms and the garden are beautiful. It is an expensive property but it worths every penny of it.
Comment from Hotel Management
7 Nov 2019 by Nishimuraya Honkan, Front Desk Staff, Hotel Management
Thank you for your very kind words and for leaving a review! We hope you had a very relaxing stay and don't hesitate to let us know if there is anything we could have explained or prepared better for you. We are always striving to improve our services and the experience for all guests we welcome to Kinosaki Onsen!
by A verified traveler
Amazing service in a traditional ryokan
Posted 3 Nov 2019 on HotelsAmazing stay for a Ryokan and onsen bath experience. We stayed for 2 nights and really enjoyed the peaceful town, delicious food, relaxing baths, and amazing service.
Comment from Hotel Management
7 Nov 2019 by Nishimuraya Honkan, Front Desk Staff, Hotel Management
Thank you for leaving your feedback and we are glad to hear you had a great stay in our hot spring town with us. We strive to provide the best experience and service from our guests from all over Japan and the world. We look forward to serving you again one day!
