Ratings based on 95 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Close to station, friendly staff
by A verified traveler
Posted 12 Apr 2024
Wonderful hotel
Comment from Hotel Management
13 May 2024 by DoubleTree by Hilton Toyama, Hotel Management
Dear Jason,Thank you very much for staying with us at the DoubleTree by Hilton Toyama.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I looking forward to welcoming you back at your hotel in Toyama and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
by A verified traveler
Posted 30 Mar 2024
Really nice hotel by the station. The breakfast is super expensive. Save yourself some money and eat breakfast at the station.
Comment from Hotel Management
13 May 2024 by DoubleTree by Hilton Toyama, Hotel Management
Dear Amy,Thank you so much for taking the time to leave us a review - each one is so important to us.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.Your feedback on your breakfast experience has been shared with our Food and Beverage management team for immediate remedial action to improve our service level.While extending our apologies for this inconvenience, we hope that you will consider coming back to our hotel again. Please do let us know if we can be of any assistance.
by A verified traveler
When you need a comfortable rest…
Posted 7 Feb 2024 on HotelsThis hotel was an unexpected haven after a week of eco-hotels. The room was spacious without wasting space and the bed was so comfortable I dropped right to sleep. Very convenient for Toyama station and plenty of great food options nearby.
Comment from Hotel Management
14 Mar 2024 by DoubleTree by Hilton Toyama, Hotel Management
Thank you very much for staying with us at the DoubleTree by Hilton Toyama.We enjoyed reading all of the positive comments you provided, and we are so delighted to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again in the future.
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by DT Toyama, Hotel Management
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
by A verified traveler
Posted 30 Nov 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by DoubleTree by Hilton Toyama, Hotel Management
Thank you so much for taking the time to leave us a review - each one is so important to us.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I looking forward to welcoming you back at your hotel in Toyama and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
by A verified traveler
Posted 22 Nov 2023
Breakfast was great. Shower was good. One of the wall USB ports had no power to it.
Comment from Hotel Management
22 Dec 2023 by DoubleTree by Hilton Toyama, Hotel Management
Thank you so much for taking the time to leave us a review - each one is so important to us.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I looking forward to welcoming you back at your hotel in Toyama and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
by A verified traveler
Posted 12 Nov 2023
On arrival, the guy at the front desk wanted some type of hold or deposit. My visa had been working all day and was no where near the limit. He ran it twice and told me it was denied and stood there. I wasn't leaving as i had no where else to go. Then he offered to charge me the 5 night stay on it and it cleared. Unsure what he was trying to charge me initially. The situation was unnerving and stressful as it was raining, i had 2 heavy suitcases in tow and i didn't know where else I would have gone that night.
Lots of dust on bedside lights. Kleenix box dispenser upside down- didnt realize until got tired of trying to pull kleenix out. Had to ask for hand soap refill on day 3. Little stuff but for the price, I expected better.
Comment from Hotel Management
22 Dec 2023 by DoubleTree by Hilton Toyama, Hotel Management
Dear karin,Thank you so much for taking the time to leave us a review - each one is so important to us.Please accept my sincere apologies for the inconvenience you experienced upon arrival.Feedback is an essential part of our efforts to continuously improve our services and facilities. Be assured that all feedback is taken very seriously and shared amongst the management team and the team members alike for improvement and further review.While extending our apologies for this inconvenience, we hope that you will consider coming back to our hotel again. Please do let us know if we can be of any assistance.
by A verified traveler
Posted 8 Nov 2023 on Hotels
Very convenient location near the station.
Comment from Hotel Management
22 Dec 2023 by DoubleTree by Hilton Toyama, Hotel Management
Thank you so much for taking the time to leave us a review - each one is so important to us.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.The entire team and I looking forward to welcoming you back at your hotel in Toyama and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
by A verified traveler
Posted 5 Nov 2023
Near Toyama station and shopping district. Walking distance to the castle. Very convenient. Many thanks to the friendly and helpful staff.
Comment from Hotel Management
10 Nov 2023 by Double Tree by Hilton Toyama, Hotel Management
Dear Suzan,Thank you so much for taking the time to leave us a review - each one is so important to us.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We here at the DoubleTree by Hilton Toyama looks forward to welcoming you again in the near future.
