Ratings based on 103 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Nice traditional japan style
by A verified traveler
Excellent meals and staff
Posted 22 Feb 2024 on HotelsVery helpful staff and fantastic dinner and breakfast, with a great selection of amenities. The building itself could use a little smartening up in places, but for a hotel that allows pets this may be expected
by A verified traveler
Posted 17 Dec 2023
Breakfast is good and hotel is within walking distance to Lake Toya. Twin room is big and comfortable.
by A verified traveler
Posted 26 Oct 2023
It is well organized traditional Japanese style hotel such as delicious breakfasts, natural Onsen(hot bath facility), many sakes, snacks and even hot bath robes. The staffs are extremely kind and well mannered. I stayed 2 nights. The hotel is not updated but maintains traditional Japanese style. When anyone wants to experience traditional Japanese culture in Hokkaido, this is the best hotel I recommend. I would like to go back.
by A verified traveler from Honolulu
Posted 4 Aug 2023
Staffs are so friendly and kind. Unfortunately, the hotel needs renovation. 1, From check in counter, at second floor, to elevator floor has stairs and they do not have lamp ,so it was so hard to carry up our all luggage by our selves. 2, AC did not work well, so I asked a fan to put in our room. 3, Stairs to all floor is dirty and smells not good. They have very nice hot spring, free welcome drink, free Yukata rental, easy to see fire worlks from own room and so on. so I hope they improve thir facilities a little by little. 15minutes by taxi from Toyako JR station. You need to call the taxi if you want to ride. Pubrick bus only runs a few every hours.
by A verified traveler
Posted 14 Jun 2023 on Hotels
by A verified traveler from Pittsfield
Posted 26 Sep 2022
This a beautifully designed hotel. Great ambiance.
The staff are extremely courteous and efficient.
Great find.
by A verified traveler from Brisbane
Posted 16 Feb 2020 on Lastminute
Japanese style room. Good location, short walk to restaurants and good view of the daily fireworks.
by A verified traveler
Posted 1 Nov 2019
Look forward for renovation
by A verified traveler from Singapore
Posted 3 Oct 2019
Like: It was a Ryokan!!!
Dislike: Not sure if because of the season, but most nearby restaurants were not open. 7-11 became our best friend. 😅
