Ratings based on 159 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Quiet hotel which is far from toya station. Need to take bus from toya station to toyako onsen bus terminal and another bus to hotel. Room is big (quadruple room) and faces lake toya. Upon check out, receptionist recommended walking to toyako onsen bus terminal but due to heavy snow we were stranded halfway and has to take a taxi to toya station about 10 minutes away for 26000 yen. Lake toya is beautiful but unfortunately we booked the wrong hotel.
by A verified traveler
3D2N stay in Toya Onsen
Posted 3 Jan 2024 on HotelsThe hotel location is a bit far away from JR Station, it will be great to have a hotel shuttle service collaborate with nearby hotel. Especially useful during winter. The food was pretty average, I would recommend to stay in Toya unless you must use the Onsen.
by A verified traveler
Posted 22 Oct 2023
1) Door appears to be not safe.
2) No hand washing basin in toilet room.
3) No covering for the pipeline of the air conditioner.
by A verified traveler
Scenic lake-onsen full meal deal stay
Posted 23 Feb 2020 on HotelsNice hotel along the scenic lake Toya. We had a spacious japanese style room with balcony and indoor sitting area, 2 comfy futons, small entrance area, and full bathroom. Buffet dinner and breakfast was included and had an excellent selection of items. The onsen is true hot spring water that was satisfyingly hot. although the main onsen room and the alternating use outdoor pool need a good cleaning. Hotel was older but reasonably maintained and it's a good value.
Comment from Hotel Management
1 Mar 2020 by ＫＯＩＺＵＭＩ, Hotel Management
Regarding what I was not satisfied with the customer, I am feeling very sorry. Looking forward to improving repair and service, we will continue to pursue every day. Thank you very much for your precious opinion this time.
by A verified traveler
Posted 13 Feb 2020
room was very spacious with traditional japanese style hotel
best hotel i ever stayed in japan
hotel onsen (indoor ) was very good
Comment from Hotel Management
15 Feb 2020 by koizumi, Hotel Management
Thank you for staying here.
We will continue to strive without being satisfied with the current situation.
by A verified traveler
Posted 31 Dec 2019 on Hotels
It was good except that as it is winter, the cold air comes through the window. The window cannot be tightly shut.
Comment from Hotel Management
8 Feb 2020 by KOIZUMI, Hotel Management
今後改善を進めて参ります。
by A verified traveler
Hokaido Nature at its Best
Posted 1 Nov 2019 on HotelsA modern Japanese hotel based onsen located next to Toyako lake. It is a marvelous natural area. The hotel had great views, and many local areas to walk.
Comment from Hotel Management
21 Nov 2019 by Koizumi, Hotel Management
洞爺湖を満喫していただきありがとうございます。
機会がありましたら是非、またお越しください。
by A verified traveler
the view completes the experience
Posted 3 Oct 2019 on HotelsOur room was facing the lake and the islands were framed by our window. Great view anytime of the day. Good vantage point also for the fireworks display.
Comment from Hotel Management
7 Oct 2019 by 小泉, Hotel Management
Thank you for your evaluation.
by A verified traveler
Posted 28 Sep 2019
one of the nice hotel.
nice buffet breakfast and dinner.
Comment from Hotel Management
28 Sep 2019 by DK, Hotel Management
Thank you for using this time.
It is a great honor to be able to help you make a memorable trip to Hokkaido.
There are still many places to see in Hokkaido.
Please come again
by A verified traveler
Posted 15 Sep 2019
Comment from Hotel Management
2 Oct 2019 by koizumi, Hotel Management
高評価有難うございます。
