Ratings based on 20 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by Karen
Toka kanko hotel-family stay
Posted 18 Jun 2017 on HotelsNot bad, except there's smoking smell.
by Deying
One night at lake toya
Posted 13 Jun 2017 on HotelsThere was fireworks on the lake at night and we had an excellent view from our room. The futons were comfortable and the hotel is clean.
by A verified traveler from singapore
spacious room with good view
Posted 29 Apr 2017Room is big & spacious. Friendly staff, there were Chinese speaking stuff so that's very helpful.
Food places walkable distance. Shops there usually opens at 11am and closes by 6/7. We had trouble looking for dining place after 8. Found a good place nonetheless.
by A verified traveler
Pleasant stay
Posted 16 Apr 2017 on HotelsWe booked 2 Japanese style rooms at Toya Kanko. One of the rooms had an obvious cigarette smoke smell but after a few hours of airing it by opening the windows, it was more acceptable. The views of the lake were amazing. Room was spacious for 2 people and futon was comfortable. Wifi kept dropping off every now and then. The onsen was really nice, though a bit dated. Staff spoke English and Mandarin. Overall, it was a pleasant stay for the price range. Would probably stay here again if we're back in Lake Toya.
by A verified traveler
Posted 27 Feb 2017
Is center located. But do not expect a 5 star service with 5 star facilities with such a price. Things are old, toilet is small.
Recommended
for Everyoneby A verified traveler from sydney
Nice hotel located in Lake Toya
Posted 19 Jan 2017Great little hotel nicely located within Lake Toya. Hotel staff were helpful. Many good restaurants and nice cafes around
Recommended
for Everyoneby A verified traveler
Near to Toya Bus Terminal
Posted 16 Jan 2017
Pros: Great Lake View from room, Convenient Store right opposite hotel, walking distance to Toya Bus Terminal.
Location: Nothing much to do in Lake Toya.
Great Lake View from room, Convenient Store right opposite hotel, walking distance to Toya Bus Terminal.
Recommended
for Everyoneby A verified traveler from Singspore
Staffs speak little english..
Posted 5 Jan 2017I saw on the hotel site that the room I booked can accommodate up to 5 futons, which gives me the impression that it's ok if I have the 3rd person in the room. The 3rd person who is my son, decided to follow us last minute , after I have booked all hotel rooms in Hokkaido, (which explains why I cancelled some rooms with Expedia earlier due to the hotels' policies not able to accommodate 3rd person in a double room). That was after I requested for extra bed and was turned down. Thi hotel, having staffs who speak little english, didn't explain to me much after I told him about the room stated can have 5 futons, so I didn't bother to include the 3rd person.. And the front desk staff just replied "ok, ok, ok...", and the next day when I booked out, I was charged another JPY8,300+ for the 3rd person, which is SGD104. And the hotel did not bother to add a 3rd bath towel, face towel, etc for the room. I find it's very unjustified on my part..
Recommended
for Everyoneby A verified traveler from Singapore
Okay location
Posted 8 Dec 2016
Pros: The onset was pretty good.
Cons: No
Location: No much around the hotel, but the view of the lake from the room was beautiful.
Onset was good. Room cleaning was very good, everything was changed and it was done very quickly.
by A verified traveler
Relaxing area and stay
Posted 8 Dec 2016 on HotelsRoom is over 10 years but very clean and comfy. The service is awesome esp with staff knowing diff languages.
