Ratings based on 126 Verified Reviews

3.7 out of 5
82% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 28 May 2023 on Hotels
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
4 out of 5
by A verified traveler

Posted 2 May 2023
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
5 out of 5
by A verified traveler from Austin

This traveler left a rating score only Posted 29 Oct 2021
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Feb 2020
4 out of 5
by A verified traveler

Value for money and good service

Posted 9 Jan 2020 on Hotels
Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
5 out of 5
by A verified traveler

Posted 7 Jan 2020 on Orbitz
Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic. 10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.
4 out of 5
by A verified traveler

A night with firework

Posted 10 Nov 2019 on Hotels
Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
5 out of 5
by A verified traveler

Perfectly situated traditional onsen hotel.

Posted 24 Sep 2019 on Hotels
Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
4 out of 5
by A verified traveler

Check out time should extend to 11am instead of 10

Posted 1 Jul 2019 on Hotels
Good view , fresh air, nice . Really enjoyed
4 out of 5
by A verified traveler

Posted 30 Apr 2019 on Hotels
Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
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